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John Jerald
John Jerald
03:59 05 Jun 20
Extremely professional service and grateful to Richard and team for managing the funeral arrangements of my late grandmother. It felt like they were taking care of their own family. From the first call to inform them- right till the end, the team demonstrated excellent care, support, respect and professionalism. To put it in simple words, there are many funeral companies out there, but by far this is the best, because they genuinely care and they leave a lasting impression.
Kamilashini Theyagarajan
Kamilashini Theyagarajan
02:17 05 Jun 20
Dear staff of Heaven Funeral Care, Thank you for helping us through this painful process from beginning to end. No one can ever be prepared for the death of their loved ones. We appreciate all the support from the entire staff. Taking charge from the mortuary right up to immersing the ashes in the sea was all taken care of. Even the death certificates were arranged and door delivered to us. Richard and Lily were fantastic, they were there throughout and oversaw everything personally. Hindu... ceremonies is very meticulous and there are probably hundred of things that is needed to conduct it and we were so thankful that both of them took care of every single detail of it and made it less taxing and hectic for all of us. We are so thankful for having both of you managing dad's funeral. You took charge of everything and gave us ample of time to mourn and grief. You guys were great and thank you again from the bottom of our hearts. Thanks again,Family of the late Theyagarajan more
Zoya Malik
Zoya Malik
07:38 17 May 20
We would like to extend our utmost gratitude to Mr and Mrs Richard of Heaven Funeral Care. We realised after acquiring their services that we could not have chosen better. We say this because not only did they look into every aspect of the funeral meticulously but they did so with humble compassion. The Hindu Funeral rights were conducted so seamlessly by them that we did not have to give second thought to any aspect of it. They also looked into our emotional needs, constantly providing a... shoulder to lean on. In essence it felt like we had not hired a third party but had sought the help of family. There are no words that can truly describe how these wonderful people had eased our burden in such painful times. We can never thank them enough for their service to our more
Sumita Devadas
Sumita Devadas
12:09 08 Mar 20
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared... pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved more
Anita Shan
Anita Shan
03:53 21 Jan 20
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father's passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, compassion and attention to detail were done without any compromise!! it brought us great comfort knowing that my father received exceptional care and was treated with dignity and... respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you! ! With much appreciation and more
achandra sekerem
achandra sekerem
16:01 19 Jan 20
Am located in Dubai, so was always worried if something untoward happened to either of my parents in Malaysia. Have seen how complicated ceremonies for a Hindu burial can be and who or what would we do to organise the funeral rites in the right way, so deceased soul goes happy.When I contacted Richard and later met Richard and Lily, I knew Heaven Funeral Care was the right choice. And throughout the arrangement on death certificate, obituary advertisement, arrangement of canopy, tables, food,... flowers and food, priest, everything went perfectly, even the throwing of ashes into sea. And I really mean perfectly, always patient, quick responses,pro active, even bringing water to guests, everything was done well!I highly recommend Heaven Funeral Care services and team headed by Richard and Lily making sure all goes more
Padma Arumugam
Padma Arumugam
12:32 10 Jan 20
We hired Heaven Funeral Care for my late fathers funeral held a day ago. Richard, Lily and their team was excellent and efficient. From the moment arriving to the hospital till the scattering of the ashes. He had everything in hand and ready even for things we forget – he was ever ready at hand. Truly amazed at their commitment and passion in what they did for us. Definitely highly recommended.
Maple Chan
Maple Chan
06:33 15 Dec 19
I can't thank Richard, lily and the team enough for taking care of my late dad's funeral. Both of them are so passionate about the job. They took care of every single details before, during the 5 days funeral and even after the funeral. They even stayed up late and went the extra miles to make sure the everything was in order. My family and I are really gladful that we engaged with Heaven Funeral care for my late dad's funeral. I would definitely recommend their services!
Chris Khoo
Chris Khoo
06:24 15 Dec 19
Just recently had Richard and Lily alongside their team manage the best funeral send off for my father in law that one could ask for. These people always show passion in everything that they do. From staying back beyond hours to pickup rubbish, clean up the place, offer food and drinks to visitors, right up till recommending and sourcing random things that need to be bought. Truly amazed at their service, passion and understanding of the entire funeral service. Surely a service id highly... more
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173 entries.
Tammy from Petaling Jaya wrote on August 25, 2018 at 7:21 pm:
Richard & Lili

Thank you for standing by us in our moment of need and supporting us in our final farewell to our dearest husband and father. The event went so seamlessly well from start to end, it is still difficult to fathom how we made it through in one piece as a family given his very sudden departure. Your dedication and professionalism are to be highly commended.

Best wishes

Pearly, Tammy and Timothy
Dr Radha Kesavapillai wrote on August 23, 2018 at 10:46 am:
Dear Richard & Lily.

At a moment of deep grief & sorrow, you both were a great source of comfort. You were with me at a moment when I neede comfort.
Your services were just awesome. The backdrop & the whole arrangement gave an heavenly, calm & peaceful environment.
People who came said that it did not look like a funeral house as they could feel only peace sorrounding them.
You made it all a beautiful occassion to celebrate Dr Gift's journey to God in heaven. Thank you.

Dr Radha Kesavapillai
Joey Too from Kuala Lumpur wrote on August 20, 2018 at 10:58 pm:
Dear Richard, Lily and team,

Our heartiest grattitude to both of you and team from me & my family members.

You have shown us your Love & Care besides your professionalism. you stood by us as though you are one of our family members during my beloved late mum's funeral. We really appreciate it!

Your service rendered to us is beyond our expectation.
Both of you have arranged everything professionally and perfectly from A TO Z. WELL DONE !

Richard & Lily, you are God's blessing to us.

Million thanks & May God bless both you !
Jien from Kuching wrote on August 9, 2018 at 11:51 pm:
Dear Richard and Lily,

Our heartiest grattitude to you and team whom has definitely did a perfect job. I would say it was not easy for us especially when we were from abroad and things just happened out of our expectation.Thank you for your perfect service from A to Z, and also those extra mile things you did for our family. A big thumb up from us and god bless to you and family.
Sabrina Jane Anthony from Kuala lumpur wrote on July 26, 2018 at 8:22 pm:
This was the most difficult time of my life.Richard was amazing who made everything super easy and fast. He went the extra mile in making sure everything was perfect. Lily on the other hand was God sent as an angel who comforted and made sure everything was organized and beautiful. The entire team was just what I needed to go through this semslessly.

Thank you to the team for your genuine concern, care and comfort. God bless you always.
Bernard Yee Fook Loy from Kuala Lumpur wrote on July 21, 2018 at 6:37 pm:
Thank You. In my time of sorrow there are those like Richard and Lily whose action gives comfort and peace of mind. I may say a perfect team that cares and help from their heart. They get everything organised without me lifting a finger. A million Thanks for your comfort.
HIPPOLYTE M.D.ANTONY from Petaling Jaya wrote on July 18, 2018 at 5:24 pm:
Hi Dear Richard and Lily it was wonderful to have your services for the funeral of my late mother in law Annamary. We the family members along with most friends and relatives are pleased with your arrangements and services for the funeral.Everything was good and well.You have a very unique way with attention and the little kind things you did for us.You and your team were excellent.Cheers keep up and maintain your high standard of professionalism.
Regards Hippolyte and on behalf of family
Colin Abayasundra from Kuala Lumpur wrote on July 18, 2018 at 4:05 pm:
Dear Richard and Lily,

A big thank you from me and my family for handling our late dad's funeral. Your presence right from the hospital till the collection of his ashes made the journey less painful. You and your wife gave us your personal touch and we are forever thankful to you and your team.

Colin Abayasundra
Dameon from Perth wrote on July 18, 2018 at 12:37 pm:
Richard & Lily took care of everything when my father my father unexpectedly passed away in KKB. They were professional, honest & accommodating. We are all grateful for their work.
Jasmyn Tay from Kuala Lumpur wrote on June 22, 2018 at 3:55 pm:
Dear Richard & Lily,

A BIG THANK YOU to both of you from me & my family members.

You have shown us your Love & Care besides your professionalism. you stood by us as though you are one of our family members during my beloved uncle's funeral. We really appreciate it!

Your service rendered to us is beyond our expectation. in fact, from the 1st call I spoke to you (lily) I knew i can trust you with the arrangement of this funeral. When you (Richard) came to the house, I felt so comfortable with you knowing that you will handle everything with care.

Both of you have arranged everything professionally and perfectly from A TO Z. WELL DONE !

Richard & Lily, you are God's blessing to us.

Thanks a Million !

Durga from PJ wrote on June 9, 2018 at 9:53 am:
We received the most professional service, advice and care from Richard and the amazing Lili during one of the most difficult times our family was facing. The attention to detail and thorough advice set this company apart from the rest. We didn’t have to worry or thing about any of the arrangements because it was anticipated and handled for us every step of the way. Highly recommend Heaven Funeral Care.
May Lin from Petaling Jaya wrote on May 4, 2018 at 1:35 am:
Although I am very good organiser, this is the first time I have been involved in the arrangement of a funeral so as you can imagine, I was lost from the start. When someone passes away or is about to pass away, it is a very sad time. It can also be a time of confusion if no one is willing to take charge of the funeral arrangements. This can be due to apathy or more likely in our society, due to superstition (we are Chinese).

My elderly auntie was a Catholic and we knew she would like a Catholic funeral (wake, service, burial etc). On the face of it, it looks like a simple matter but when you explore further, there are certain obligations to fulfil before you can proceed with anything.

When I contacted Richard I knew from his voice and manner that this was someone I could work with. He said he worked with his wife Lili and they would both meet me soon, and they both turned up on time and were very sensitive to our family circumstances. I had a long list of questions and they had the answers. As I mentioned earlier, I had never organised anything like this before. Richard and Lili went through the procedures gently and step-by-step. Because of this, I was not afraid to consider what would happen when my auntie passed away. I was also not afraid of the criticism what would inevitably come my way from the relatives, because I had confidence that Richard and Lili would carry out everything according to plan and would not let us down.

Let me give you one example of Richard and Lili’s dedication to helping us with our requests. My auntie, a long time ago (late 1940s or early 1950s), joined a specific Catholic Order. When she joined, she was given a robe and she wished to be buried with it. The robe has since been misplaced or lost. Lili said she would try to order a new robe for us (from the Vatican I guess) but this might not arrive in time. Richard then managed to contact a lady (Rose) who now runs this Order and put us in touch with her. She explained that the Vatican has said that the Tau Cross (a wooden cross in the shape of the Greek letter tau) can be used instead of the robe. Rose came to visit my auntie in hospital, just before she passed away, and brought the cross with her.

Another example concerned the obituary which, due to some logistical and technical complications, would not be published in time for the wake. Richard talked to all the parties concerned and got this out in proper time.

When you read Heaven Funeral Care’s business card and it says they can be contacted 24/7, I assure you they really mean it. I have contacted them at all sorts of hours. When I left for the UK (my sister in Malaysia and cousin from Australia took over the arrangements from then on) I knew that whatever the time difference, I could rely on an answer. The answers were always courteous and reassuring. Personally, I do not know how Richard and Lili do it because there must be different clients to juggle, different requests, possibly difficult situations to handle. One of the bonus points for us is that Lili speaks Hakka which the older members of our family speak. She even recorded messages for one auntie as she realised it was easier for her to listen to the answers in Hakka than to read the text message in English. I am sure Lili speaks Mandarin and Cantonese as well, possibly other Chinese Dialects.

The arrangements after my auntie passed away were handled very well. Many people gave their opinions on this, that and the other. This is why you need a professional in charge of matters and you need just one or two members of the family liaising with the funeral organisers. Richard and Lili always kept in touch with my sister and cousin, and when they relayed some last minute request or worry, a solution was found to the satisfaction of all parties.

Richard and Lili were in attendance and helped at the wake, the funeral and the burial. All the relatives were impressed and in the end they said ‘Good Job’, ‘Well Done’. I am not sure if they said this directly to Richard and Lili but I know they meant it. For us who contacted and worked with Heaven Funeral Care (me and one auntie in the beginning and then my sister and cousin after that) we know this was a couple sent by God because things were already so sad and complicated, that to have an insensitive or impersonal funeral organiser and service would be too much to handle.

I don’t think words can convey our gratitude to Richard and Lili for guiding us through this time, but I will say THANK YOU once more. I have no hesitation in recommending Heaven Funeral Care to anyone who is considering their help, guidance and services.
Sambath Kumar from Bandar Kinrara, Puchong wrote on April 29, 2018 at 12:43 pm:
Sometimes by sheer luck you come across an unexpected gem in a service provider which you thought didn’t exist in Malaysia. We were lucky to find such recently while searching for a funeral service provider called Heaven Funeral Care. My mother in law passed away on 24/4/2018 due to cancer. She was already getting in and out of hospital over the last few years but eventually she succumbed to the inevitable.

We were prepared for the moment and didn’t want to wait for the news, hence started searching for a funeral service provider who can prepare us for the situation with the least amount of distress during the funeral time. A search in the internet came up several with names and Heaven Funeral Care was one of them which caught my eye. After contacting the listed providers, my wife and I shortlisted the most suitable one to Heaven Funeral Care. This was due to the professional manner Richard explained the services and packages available. Price was not much different amongst the providers.

We kept Richard at the back of our minds until the early morning of 24th April, when my wife received a call from the hospital saying mother has passed away. We were prepared for this moment and make the call to Richard to meet us at the hospital for the funeral preparation. He promptly responded and told us he will be at the hospital to make the necessary arrangements.

It not common for Indians to prepare beforehand for a funeral due to the intense ceremony, rituals, beliefs, prejudice and multiple advise from family members and relatives. We, however felt not to follow the norm but decide to change the manner how we treat not only the dearly departed but also the guest who made the time and effort to come pay their last respect to the deceased. We have been following rituals for far too long without asking why these rituals are performed and neglect the wellbeing of our family, relatives and friends present to pay their respects at our homes. Hence my wife and I planned much earlier to hold the funeral service at a funeral parlour, even though we live in a landed property, to provide a proper send off for the dearly departed and also a conducive place for all those attending the service.

The funeral package we choose was a complete 3 days service, inclusive of the release of the deceased from the mortuary and getting the death certificate until the final rites in the sea on the 3rd day. It was such a relief for the family not be running around to make various arrangements like selecting the coffin, calling for tent, tables/chairs, flowers, the priest, food, etc. My wife and I always believed, irrespective what event it might be for, whether it is a birthday, wedding or funeral, the most important person to care for is the guest. We rather spend money on the food/drinks and a convenient venue to provide a good and memorable moment for the guest than beautify and obsessed ourselves with expensive clothes and jewellery, thus neglecting the invitees.

The funeral parlour concept was chosen to provide an air-conditioned venue with chairs for everyone to be relaxed and calm. Richard and his team were present to arrange, manage and clean the place constantly during the crucial 2 days. Lili was forever running with her feet on wheels, ensuring everything is in its place. There was constant coffee/tea and water for guests. My wife bought crisps and wafer bars for guest to keep the tummy happy. The package included light food (vegetarian noodles, curry-puffs, vadas) served at the wake on the first day. Food was served again on the second day to have a peace of mind rather than going hungry before and after the funeral service.

Richard, the missus along with the rest of the staff provided a well-organized service place according to the arrangements we wished for, down to the flower type and colour. The final service at the crematorium was also performed without any hiccups. Family and friends were taken care there too by the team.

It was refreshing to see everyone in Heaven Funeral Care take care, pride and meticulous detail in their respective work. Truly amazing! Richard and team were perpetually prepared for any shortcoming and jumped to rectify things quickly.

Many who came for the occasion were impressed and didn’t expect a Hindu funeral service can be arranged professionally, compared to when the service is performed at home with the noise, smoke, wetness, heat, lack of space, restroom issues, food and water. I believe there are some who wish funerals can be done in a proper arranged way, but are afraid to break the tradition, the backlash from elders and also at times from certain individuals who think they know more than the rest but in reality are just following these practises without really understanding the meaning. Times have changed and we need to adapt certain practises to suit our present environment, situation and surroundings. Heaven Funeral Care has given a fresh breath this can be done.

My family thank Richard and his team and wish them all the success in their future undertakings. Keep up the standards and better yourselves to always have an upper hand to the rest. Your service made the difference!!!
SHEILA MORGAN from KLANG wrote on March 26, 2018 at 7:58 pm:
Dearest Richard and Lili.

Extending our gratitude to the funeral director for managing the whole funeral process in such a good way.

Our family were devastated by the loss of late Mr.K.Balamorgan Kanniah Naidu our beloved father, a husband, father in law, tatha, and even more so, it was truly a devastating process to deal with. But when we contacted RICHARD, he was kind to help us to give our beloved father a great send-off with all his heart.
When dealing with Richard and Lili, throughout the initial contact to committal, we found them both to be very understanding, sincere and dignified in their dealings.

Your kindness made everything so much easier. It takes a good heart to handle this and i would thoroughly recommend Heaven Funeral Care to any grieving family to place their trust in Richard n Lili and his team in arranging the funeral for your loved one.
Lin from Singapore wrote on March 25, 2018 at 12:36 am:
The service provided by Richard, Lili and their team was beyond excellent. Their patience, professionalism and punctuality was evident right from our very first meeting, and the excellence was upheld every step of the way.

Throughout the process, they became more than just service providers. Their personal touch and their presence throughout was very much comforting. In our time of bereavement, they became friends who were ever ready to listen and share words of comfort and advice. Their attention to detail also meant that we never had to worry about anything as they would have had it all planned out meticulously.

My heartfelt thanks to you Richard, Lili and not forgetting your very attentive team of helpers too. You have been such a blessing during our time of bereavement. You guys truly went above and beyond in every step of the way. Please accept my sincere apology for this long overdue feedback.

Thank you and may God bless you always.
Shan from Kuala Lumpur wrote on March 22, 2018 at 5:12 pm:
Dear Richard and Lily ,

Thank you very much for your prompt and professional services during my uncle's funeral. Richard thank you for coming to the mortuary during the wee hours , you have the right mannerism and temperament during such sad and difficult moments so much so that you have become more than just a service provider , you have actually become a friend. I also thank Liliana for being so meticulous, diligent and precise in her planning and execution your services during the funeral , sometimes her constant and unrelenting desire to maintain order, cleanliness and neatness borders OCD, but its worth every effort she puts in as it really reflects her passion to maintain a high degree professionalism of your services. In fact even your team of helpers right from their attire , punctuality and diligence is admirable. This is a thankless job that requires a lot patience, diligence and compassion and you guys certainly reflect these qualities. May God's favour rest on you.
Shan from KL wrote on March 18, 2018 at 7:48 am:
Dear Richard and Liliana,

Thank you for being there personally right from midnight at HKL till the very end of all rites including scattering the ashes at sea for my uncle's funeral . I really appreciate :
1. Your ( Richard)humility and personal touch during bereavement you're not just providing a service but became a friend and that's comforting.

2. Liliana takes great pride and passion in her work , her eye for detail in constant neatness, cleanliness and planning is simply amazing ,its par excellence .

3. Your staff conduct themselves very professionally in their mannerism, attire and services.

I like the fact that you don't tout and harass customers at hospitals and mortuaries but depend on good referrals, for that I give you A1 Star rating. God's favour rest upon you .
Sam Raj & Family from Kuala Lumpur wrote on March 7, 2018 at 3:58 pm:
Hi Richard and Lilianna.

Good day and please accept my apology for my delayed feedback on the subject. My Family, Relatives and others were extremely please on the manner it was conducted and i would like to strongly stress on your punctuality, professionalism and the manner it was conducted. There was not even a minimum thought of disappointment nor any worries from the beginning till the end as everything went smoothly as planned. Congratulations and Well done-Good Job.
Dr. Kenny Arul from Petaling Jaya wrote on February 24, 2018 at 9:24 pm:
To describe the services in 3 words
Excellence, effectively, professionalism.
J.Shanthi & Jeevan from Klang wrote on February 10, 2018 at 8:54 am:
Dear Richard,Lili & Team,
Sorry for the delay in writing this.This compliment is long overdue.
We want to sincerely thank you for your excellent service during our recent bereavement.I must say you and your team made it so much easier for us to go through this difficult time. Right from the time my aunt passed on at the hospital(wee hours in the morning) to the final rights at the cemetery you were constantly there and looked into our every need.Richard your punctuality is top notch and Lili your hospitality is extraordinary. I am from the service industry and my expectation of good service is relatively high and i must say you definitely went beyond and above.Thank you for such heart warming service.God bless you.