Open 24/7

Guestbook

John Jerald
John Jerald
03:59 05 Jun 20
Extremely professional service and grateful to Richard and team for managing the funeral arrangements of my late grandmother. It felt like they were taking care of their own family. From the first call to inform them- right till the end, the team demonstrated excellent care, support, respect and professionalism. To put it in simple words, there are many funeral companies out there, but by far this is the best, because they genuinely care and they leave a lasting impression.
Kamilashini Theyagarajan
Kamilashini Theyagarajan
02:17 05 Jun 20
Dear staff of Heaven Funeral Care, Thank you for helping us through this painful process from beginning to end. No one can ever be prepared for the death of their loved ones. We appreciate all the support from the entire staff. Taking charge from the mortuary right up to immersing the ashes in the sea was all taken care of. Even the death certificates were arranged and door delivered to us. Richard and Lily were fantastic, they were there throughout and oversaw everything personally. Hindu... ceremonies is very meticulous and there are probably hundred of things that is needed to conduct it and we were so thankful that both of them took care of every single detail of it and made it less taxing and hectic for all of us. We are so thankful for having both of you managing dad's funeral. You took charge of everything and gave us ample of time to mourn and grief. You guys were great and thank you again from the bottom of our hearts. Thanks again,Family of the late Theyagarajan Pillai.read more
Zoya Malik
Zoya Malik
07:38 17 May 20
We would like to extend our utmost gratitude to Mr and Mrs Richard of Heaven Funeral Care. We realised after acquiring their services that we could not have chosen better. We say this because not only did they look into every aspect of the funeral meticulously but they did so with humble compassion. The Hindu Funeral rights were conducted so seamlessly by them that we did not have to give second thought to any aspect of it. They also looked into our emotional needs, constantly providing a... shoulder to lean on. In essence it felt like we had not hired a third party but had sought the help of family. There are no words that can truly describe how these wonderful people had eased our burden in such painful times. We can never thank them enough for their service to our family.read more
Sumita Devadas
Sumita Devadas
12:09 08 Mar 20
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared... pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved uncle.read more
Anita Shan
Anita Shan
03:53 21 Jan 20
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father's passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, compassion and attention to detail were done without any compromise!! it brought us great comfort knowing that my father received exceptional care and was treated with dignity and... respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you! ! With much appreciation and love.read more
achandra sekerem
achandra sekerem
16:01 19 Jan 20
Am located in Dubai, so was always worried if something untoward happened to either of my parents in Malaysia. Have seen how complicated ceremonies for a Hindu burial can be and who or what would we do to organise the funeral rites in the right way, so deceased soul goes happy.When I contacted Richard and later met Richard and Lily, I knew Heaven Funeral Care was the right choice. And throughout the arrangement on death certificate, obituary advertisement, arrangement of canopy, tables, food,... flowers and food, priest, everything went perfectly, even the throwing of ashes into sea. And I really mean perfectly, always patient, quick responses,pro active, even bringing water to guests, everything was done well!I highly recommend Heaven Funeral Care services and team headed by Richard and Lily making sure all goes well.read more
Padma Arumugam
Padma Arumugam
12:32 10 Jan 20
We hired Heaven Funeral Care for my late fathers funeral held a day ago. Richard, Lily and their team was excellent and efficient. From the moment arriving to the hospital till the scattering of the ashes. He had everything in hand and ready even for things we forget – he was ever ready at hand. Truly amazed at their commitment and passion in what they did for us. Definitely highly recommended.
Maple Chan
Maple Chan
06:33 15 Dec 19
I can't thank Richard, lily and the team enough for taking care of my late dad's funeral. Both of them are so passionate about the job. They took care of every single details before, during the 5 days funeral and even after the funeral. They even stayed up late and went the extra miles to make sure the everything was in order. My family and I are really gladful that we engaged with Heaven Funeral care for my late dad's funeral. I would definitely recommend their services!
Chris Khoo
Chris Khoo
06:24 15 Dec 19
Just recently had Richard and Lily alongside their team manage the best funeral send off for my father in law that one could ask for. These people always show passion in everything that they do. From staying back beyond hours to pickup rubbish, clean up the place, offer food and drinks to visitors, right up till recommending and sourcing random things that need to be bought. Truly amazed at their service, passion and understanding of the entire funeral service. Surely a service id highly... recommend.read more
See All Reviews

Write a new entry for the Guestbook

 
 
 
 
 
 
 
Fields marked with * are required.
Your E-mail address won't be published.
178 entries.
Mel Anselm from Kuala Lumpur wrote on September 12, 2020 at 10:28 am:
I don't how to thank you and your team enough for such a wonderful job done for my dad's funeral. EVERY aspect was done to perfection, care and sincerity was shown and the professionalism was incomparable! It makes all the difference when you not in the correct frame of mind to have Richard and his team look after the smallest but very relevant details and the family can focus each other during this time of grief. How do we thank you even more! Bless you all.
Ivan Pinto from Kuala Lumpur wrote on September 11, 2020 at 4:40 pm:
To Mr.Richard and his dedicated team, We the immediate and extended families of Cyril, (Patriarch of the Pinto clan) are immensely thankful for engaging “HEAVEN” in our times of grief on the 9th and 10th of September 2020 in the wake and service at Assumption Church Petaling Jaya. Their attention to details, professionalism, warmth and loving care of each and every member of its team has raised the benchmark of every other company in this industry to follow. Not withstanding the COVID RMCO compliance requirements, their “special touch” has brought much comfort to the family. We wish you every success in the future. Thank you once again. Ivan Pinto
Vidhy from Kuala Lumpur wrote on August 23, 2020 at 4:14 pm:
Lily and Richard are very professional and serve with their hearts. We as a family are very grateful and appreciative of the level of service and commitment shown to ensure my father had a very good send off. He walked us through the steps patiently and guided us through, what was a difficult time for the family. His team are dedicated and throughout the 3 days, looked into every single detail. Our heartfelt thanks to Richard, Lily and the team. We highly recommend their service.
Ravi Akambaram from Klang wrote on August 7, 2020 at 10:09 pm:
Dearest Richard and Lili,thank you very much for your excellant service during my father’s recent funeral.Your Team handled every step of the way very pprofessionally.There was ‘the personal’ touch troughout the wake period,the ceremony and after that.My family is extremely satisfied with your absolute commitment in handling my father funeral.Thank you Richard,Lilian and Team .
Rita from Ampang wrote on July 5, 2020 at 2:20 pm:
Heartfelt thanks from us and those in Canada to you Richard, Lili and your entire crew members for your utmost professional, fast and reliable service.

You and your team made sure that every detail of the ceremony was taken care of smoothly from the beginning until the end including the necessary paperwork.

Your pleasant people skill, empathy, patience and personal human touch here and there were added value for those who were grieving and are highly commendable.

Thank you for giving a memorable service full of respect by going above and beyond your duties. I am glad I chose you.

Best Wishes
Rita
Poh Li from Petaling Jaya wrote on June 20, 2020 at 4:18 pm:
We would like to extend our utmost appreciation and thank you to Richard, Lilian and the team for everything they did for our grandmother's funeral recently. We were so grateful for what they have done for us.

They have painstakingly helped us to get through for my grandmother's funeral especially during the Movement Control Order. I would definitely recommend Heaven Funeral Care's services.

Once again, THANK YOU!
Anna Letchumy Ponniah from Seremban, Negeri Sembilan wrote on May 9, 2020 at 3:05 pm:
Dear Richard,

We would like to extend our utmost appreciation & thank you to you, Ms. Lilianna and your entire team for everything you did for us throughout our beloved father’s funeral recently. All of us are so pleased with how everything went, it was everything we hoped for and more. We will forever be grateful to you for making our father’s final send off one of great grace & dignity.

It must be specially mentioned here that despite the funeral taking place at a time where various restrictions were in place during the nationwide Movement Control Order (MCO) for the Covid-19 pandemic in Malaysia, your team managed to pull off the full funeral rites seamlessly without any setbacks, including the subsequent Hindu rituals in Port Dickson on the third day. All the paper works at Jabatan Pendaftaran Negara (JPN) and obituary postings in local newspapers were also taken care by your good self in a smooth & timely manner.

Your professionalism and commitment truly exceeded our expectations and is indeed commendable. Your organization is a precious asset that we hope will flourish for many years to come. Thank you again for all your efforts on behalf of all past, current & future families in need of Heaven Funeral Care’s exceptional service & assistance.

With best regards from,
Family of the Late Dato A. Ponniah
Seremban, Negeri Sembilan.
Lee Tin Choo from Petaling Jaya wrote on March 2, 2020 at 1:42 pm:
We are thankful to Lili and Richard for the meticulous and caring service they rendered during our bereavement. They facilitated everything efficiently and quietly. They went out of their way to give us advice and comfort. The little personal touches that they did along the way did not go unnoticed and were deeply appreciated. The ceremony was beautiful and respectful. We are glad for it forms part of our fond memories of our mum. We are happy to recommend them to our friends should they require any funeral undertaking service in the future.
Sumi Das from kuala lumpur wrote on March 1, 2020 at 11:04 pm:
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved uncle.
Anita Shanmugam from Selangor wrote on January 21, 2020 at 11:17 am:
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father’s passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, your compassion and attention to detail were done without any compromise!! It brought us great comfort knowing that my father received exceptional care and was treated with dignity and respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you!! With much appreciation and love. Anita Shanmugam
Mr & Mrs M. Mithiran from Petaling Jaya wrote on December 29, 2019 at 9:31 pm:
Richard was recommended by the retirement home where my mother-in-law was staying. We contacted Richard after my mother-in-way passed away; and he was at CVS hospital within 35 minutes of me calling him at the unearthly hour 5.00 a.m.

From that moment onwards, Richard took over the funeral arrangements from doing all the paper work in the hospital, to taking her back to the funeral home. While we waited for relatives to arrive from different countries overseas, Richard booked the funeral parlour, arranged for the Hindu priest and even took care of the obituary in the newspapers.

The funeral parlour was beautifully decorated with flowers whilst my mother-in-law was dressed and made up perfectly with beautiful garlands we had requested.

Finally, after the cremation, Richard arranged for relatives to go to Port Klang for the emersing of the ashes.

We are grateful to Richard and Liliana for doing such a tremendous job from start to finish and for obliging all our requests. We highly recommend Richard for all your bereavement needs regardless of what religion or customs.
Nahlana Kreshnan from Kuala Lumpur wrote on December 1, 2019 at 9:59 pm:
Attended the funeral of my sister's mother-in-law. My sister is a stickler for tradition and cleanliness- when she kept saying how good Richard was I thought, I MUST see for myself and meet these people.

Well, my sister was a 100% correct. Richard and Lilianna are the most authentic and professional people. I know who I want to handle my funeral when my time comes!
Man Fong Chew wrote on December 1, 2019 at 5:32 pm:
Professional, considerate, efficient, and very supportive team. My sincere gratitude to Richard and Lilian who helped us thru the difficult time.
JOHN DHINESH wrote on December 1, 2019 at 5:31 pm:
I know I thanked and complimented your team briefly but I would just like to reiterate our sincere gratitude for the wonderful job that your team did at my uncle’s funeral service .Your team directed it well which were ,in my opinion, of value.They have got the mix right and many of our friends afterwards had high praise for your service.As I said, I don’t think I have experienced a better funeral services.
Kudos!!and definitely will be recommend in future services.
Thank you again Richard, Lily and Heaven team.
E-Luan LIM wrote on November 28, 2019 at 5:33 pm:
In moments of grief of loss of loved ones, it is indeed comforting, assuring and great relief knowing there's an efficient, professional, resourceful, reliable and most importantly, caring and compassionate undertaker you can trust to deliver top notch service - and Richard and Lili from Heaven Funeral Care are such wonderful people - 'earth angels' will be an appropriate and deserving term to describe this couple.

They have such great 'serving' culture (which also showed in their staff who gave tip top service throughout) and they truly care to reduce as much burden as possible for the grieving family by taking care of all the nitty gritty details.

I had the privilege to meet Richard and Lili and experienced their impeccable professional service with great heart when they took care of all the necessary requirements for my late dad's wake, funeral and right through to the cremation and collection of ashes in April 2017. We all had peace of mind to grieve and attend to guests knowing Richard and team would take care of everything. We are truly grateful.

And just to specifically mention, they did a really amazing work with the embalment of the body of the deceased, which was so important.

Our heartfelt thanks once again to Richard, Lili and team for your assistance and care throughout both the wakes and funeral services of my dad and sister. You are indeed "Richard from Heaven" (private joke) and may God bless you always.
Helen Yap wrote on November 23, 2019 at 5:35 pm:
A big thank you to Heaven funeral care who organised a beautiful heartfelt send off for my late father. I am truly grateful to Richard, Lily and his awesome team for their compassion and total commitment during our difficult times. Within an hour of contacting Richard , he arrived and gave sound advice on what to do. It was extremely comforting for the grieving family. They transported my dad’s body back to Penang from petaling jaya for the funeral, did all the arrangements and paperwork. Their work is exceptionally tip top and they thought of everything for you. Detailed Superb service. We are most happy with the service they provided for my dad. Flowers were a plenty.
Usha from Kuala Lumpur wrote on November 21, 2019 at 3:56 pm:
It was a very devastating moment for us when my 22 year nephew left us in the wee hours of the morning at Ampang Hospital. The 1st person I called was Richard, I was helpless. Richard assured me that he will be there asap and take care of everything. Within minutes Richard and Lillian were by my side. From there on Richard and his team took charge of everything leaving me and the rest of the family members to grieve.
Everything was executed thoughtfully with endearment and sensitivity during these painful and difficult days. Everything was arranged for during the wake and funeral services, right up to booking of the boat for scattering of the ashes in Port Klang and during the 11th day prayers.
On behalf of the Navina Raj’s family I would like to thank you Lillian and your team for your impeccable service and being so patient with our muddled state during these difficult times. It was beyond service it was like family members helping us out. God bless.
Sean Dudley wrote on November 19, 2019 at 5:37 pm:
I am grateful to Heaven Funeral Care for such a great job done for my late father's funeral. They deliver nothing but perfection and my family members are all very happy with the service. Kudos Heaven Funeral Care !
Elaine Khoo from Kuala Lumpur wrote on November 16, 2019 at 2:33 am:
Dear Richard & Lily,

Once again, my family and I would like to render our heartfelt thanks to you for being so honest and trustworthy in providing your professional advice to us during the passing of my beloved dad last month. You guided us each and every steps even before my dad is taken by the Lord. Both your presence in the hospital early the morning have ease our pain when we were in the lost. And I am sincerely glad that the wake service was being organized so beautifully and wonderfully despite ours was the minimum package. Lily even ran the extra miles to call my mum and sent her regards after the funeral. Your services are certainly highly recommended. May the work you do continues to be a blessing to those in need, and May God rewards your dignity and trustworthiness.
Karen Lim from Kuala Lumpur wrote on November 8, 2019 at 12:03 am:
Our beloved father passed very suddenly and as a family, we made a decision to have the wake & funeral in our house vs at a funeral hall as we wanted it to be a more intimate personal affair. 

Richard and Lillanna were amazing. Our house posed many challenges being spilt level and not really equipped to handle the throngs of friends & family but they did a wonderful job setting up and accommodation all our guests in spite of the torrential rain and limited space. Everything was executed well and tastefully done.  

We also wanted my dad to looked like himself when he was laid to rest, not bruised and gaunt from his time in the ICU. Their embalmers did a beautiful job. The touch-ups to his face were natural & subtle and he looked the way we wanted him to be remembered which was a great comfort to us.

Throughout the three days of the wake & funeral/cremation Richard, Liliana and their team worked tirelessly to make sure everything ran smoothly with an attention to detail that was commendable. I must especially thank Lilianna for being so caring to my mum & the older members of my family, ensuring they were eating & hydrated during this difficult time. 

In addition, they helped us reorganise all the furniture after the funeral so by the time we got back from the cremation everything was back in order. Richard took care of the death certificate paperwork & the obituary without fuss and made sure we have copies of everything. 

There are many funeral service providers in KL/Selangor, but what makes Heaven Funeral Care stand out is the personal approach they take to everything they do.

On behalf of my family & myself, thank you Richard, Lilianna and your team for making this very sad & difficult time more manageable.