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169 entries.
Anita Shanmugam from Selangor wrote on January 21, 2020 at 11:17 am:
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father’s passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, your compassion and attention to detail were done without any compromise!! It brought us great comfort knowing that my father received exceptional care and was treated with dignity and respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you!! With much appreciation and love. Anita Shanmugam
Mr & Mrs M. Mithiran from Petaling Jaya wrote on December 29, 2019 at 9:31 pm:
Richard was recommended by the retirement home where my mother-in-law was staying. We contacted Richard after my mother-in-way passed away; and he was at CVS hospital within 35 minutes of me calling him at the unearthly hour 5.00 a.m.

From that moment onwards, Richard took over the funeral arrangements from doing all the paper work in the hospital, to taking her back to the funeral home. While we waited for relatives to arrive from different countries overseas, Richard booked the funeral parlour, arranged for the Hindu priest and even took care of the obituary in the newspapers.

The funeral parlour was beautifully decorated with flowers whilst my mother-in-law was dressed and made up perfectly with beautiful garlands we had requested.

Finally, after the cremation, Richard arranged for relatives to go to Port Klang for the emersing of the ashes.

We are grateful to Richard and Liliana for doing such a tremendous job from start to finish and for obliging all our requests. We highly recommend Richard for all your bereavement needs regardless of what religion or customs.
Nahlana Kreshnan from Kuala Lumpur wrote on December 1, 2019 at 9:59 pm:
Attended the funeral of my sister's mother-in-law. My sister is a stickler for tradition and cleanliness- when she kept saying how good Richard was I thought, I MUST see for myself and meet these people.

Well, my sister was a 100% correct. Richard and Lilianna are the most authentic and professional people. I know who I want to handle my funeral when my time comes!
Man Fong Chew wrote on December 1, 2019 at 5:32 pm:
Professional, considerate, efficient, and very supportive team. My sincere gratitude to Richard and Lilian who helped us thru the difficult time.
JOHN DHINESH wrote on December 1, 2019 at 5:31 pm:
I know I thanked and complimented your team briefly but I would just like to reiterate our sincere gratitude for the wonderful job that your team did at my uncle’s funeral service .Your team directed it well which were ,in my opinion, of value.They have got the mix right and many of our friends afterwards had high praise for your service.As I said, I don’t think I have experienced a better funeral services.
Kudos!!and definitely will be recommend in future services.
Thank you again Richard, Lily and Heaven team.
E-Luan LIM wrote on November 28, 2019 at 5:33 pm:
In moments of grief of loss of loved ones, it is indeed comforting, assuring and great relief knowing there's an efficient, professional, resourceful, reliable and most importantly, caring and compassionate undertaker you can trust to deliver top notch service - and Richard and Lili from Heaven Funeral Care are such wonderful people - 'earth angels' will be an appropriate and deserving term to describe this couple.

They have such great 'serving' culture (which also showed in their staff who gave tip top service throughout) and they truly care to reduce as much burden as possible for the grieving family by taking care of all the nitty gritty details.

I had the privilege to meet Richard and Lili and experienced their impeccable professional service with great heart when they took care of all the necessary requirements for my late dad's wake, funeral and right through to the cremation and collection of ashes in April 2017. We all had peace of mind to grieve and attend to guests knowing Richard and team would take care of everything. We are truly grateful.

And just to specifically mention, they did a really amazing work with the embalment of the body of the deceased, which was so important.

Our heartfelt thanks once again to Richard, Lili and team for your assistance and care throughout both the wakes and funeral services of my dad and sister. You are indeed "Richard from Heaven" (private joke) and may God bless you always.
Helen Yap wrote on November 23, 2019 at 5:35 pm:
A big thank you to Heaven funeral care who organised a beautiful heartfelt send off for my late father. I am truly grateful to Richard, Lily and his awesome team for their compassion and total commitment during our difficult times. Within an hour of contacting Richard , he arrived and gave sound advice on what to do. It was extremely comforting for the grieving family. They transported my dad’s body back to Penang from petaling jaya for the funeral, did all the arrangements and paperwork. Their work is exceptionally tip top and they thought of everything for you. Detailed Superb service. We are most happy with the service they provided for my dad. Flowers were a plenty.
Usha from Kuala Lumpur wrote on November 21, 2019 at 3:56 pm:
It was a very devastating moment for us when my 22 year nephew left us in the wee hours of the morning at Ampang Hospital. The 1st person I called was Richard, I was helpless. Richard assured me that he will be there asap and take care of everything. Within minutes Richard and Lillian were by my side. From there on Richard and his team took charge of everything leaving me and the rest of the family members to grieve.
Everything was executed thoughtfully with endearment and sensitivity during these painful and difficult days. Everything was arranged for during the wake and funeral services, right up to booking of the boat for scattering of the ashes in Port Klang and during the 11th day prayers.
On behalf of the Navina Raj’s family I would like to thank you Lillian and your team for your impeccable service and being so patient with our muddled state during these difficult times. It was beyond service it was like family members helping us out. God bless.
Sean Dudley wrote on November 19, 2019 at 5:37 pm:
I am grateful to Heaven Funeral Care for such a great job done for my late father's funeral. They deliver nothing but perfection and my family members are all very happy with the service. Kudos Heaven Funeral Care !
Elaine Khoo from Kuala Lumpur wrote on November 16, 2019 at 2:33 am:
Dear Richard & Lily,

Once again, my family and I would like to render our heartfelt thanks to you for being so honest and trustworthy in providing your professional advice to us during the passing of my beloved dad last month. You guided us each and every steps even before my dad is taken by the Lord. Both your presence in the hospital early the morning have ease our pain when we were in the lost. And I am sincerely glad that the wake service was being organized so beautifully and wonderfully despite ours was the minimum package. Lily even ran the extra miles to call my mum and sent her regards after the funeral. Your services are certainly highly recommended. May the work you do continues to be a blessing to those in need, and May God rewards your dignity and trustworthiness.
Karen Lim from Kuala Lumpur wrote on November 8, 2019 at 12:03 am:
Our beloved father passed very suddenly and as a family, we made a decision to have the wake & funeral in our house vs at a funeral hall as we wanted it to be a more intimate personal affair. 

Richard and Lillanna were amazing. Our house posed many challenges being spilt level and not really equipped to handle the throngs of friends & family but they did a wonderful job setting up and accommodation all our guests in spite of the torrential rain and limited space. Everything was executed well and tastefully done.  

We also wanted my dad to looked like himself when he was laid to rest, not bruised and gaunt from his time in the ICU. Their embalmers did a beautiful job. The touch-ups to his face were natural & subtle and he looked the way we wanted him to be remembered which was a great comfort to us.

Throughout the three days of the wake & funeral/cremation Richard, Liliana and their team worked tirelessly to make sure everything ran smoothly with an attention to detail that was commendable. I must especially thank Lilianna for being so caring to my mum & the older members of my family, ensuring they were eating & hydrated during this difficult time. 

In addition, they helped us reorganise all the furniture after the funeral so by the time we got back from the cremation everything was back in order. Richard took care of the death certificate paperwork & the obituary without fuss and made sure we have copies of everything. 

There are many funeral service providers in KL/Selangor, but what makes Heaven Funeral Care stand out is the personal approach they take to everything they do.

On behalf of my family & myself, thank you Richard, Lilianna and your team for making this very sad & difficult time more manageable.
Adrian Goh wrote on October 14, 2019 at 5:40 pm:
Words are certainly not enough to express my gratitude to Heaven Funeral Care. Their service are professional and perfect in all areas. They understand everything we need during this difficult time. Furthermore, their kindness and careful considerations are comforting and had contributed a lot to us. They are prompt in answering your inquiries and responsive to keep our family informed and update at all times during the entire process.
Thank you Heaven Funeral Care - Mrs.Lilian & Mr.Richard!
Kavita Sharma from Ampang wrote on October 7, 2019 at 8:42 pm:
It was a very painful moment when we lost our mother and it was at that time when you and your team came to our aid, like angels sent by God. Every single step of the way was handled by you with precision, more than just professionals you went beyond as if you were family. We cannot thank you enough for your support and impeccable services. God bless you always, Kavita and family of the late Madam Rajindir Kaur.
Ari Abraham wrote on September 7, 2019 at 5:23 pm:
Efficient, organized, and also ready to adapt as needed. Richard and his team made dealing with my father's passing a smooth and peaceful process. Use these folks
Kamala Chinniah wrote on August 26, 2019 at 8:47 pm:
You both brought grace and dignity to the final farewell of my husband Ganehsan with your attention to detail and efficient organization. Thank you.
Ian Chung from Petaling Jaya wrote on August 26, 2019 at 7:09 am:
My Fatherspassing was very much assisted by the knowleageable team from Heavan Funeral Care. All the services rendered were excellent.

With their availability in their schedule, they showed up at my place within 1hr and started arranging from police report to the ambulance team coming in to certify my father.

Services were precise and catered to our family needs. Tip top service.
Jonathan JS Kovilpillai from Klang wrote on August 26, 2019 at 7:07 am:
My Mother passed away in tbe wee hours of the morning and the first person that came to mind was Richard. I called him and he immediately advised on what to do next.
I met him later that day, and from that moment until Amma's ashes were returned to us in a beautiful urn, Richard, Lili and their brilliant team took care of every single detail, leaving us to attend to our grief with dignity.
Their attention to detail is second to none. EVERYTHING is thoughtfully planned, executed and even explained. There are even details that were didn't know about that were taken care of and explained to us.
On behalf of my dad and family, THANK YOU Heaven Funeralcare.
You truly do care. And that makes all the difference.
Bernadette Sevajee wrote on August 3, 2019 at 8:42 pm:
I have nothing but praise for Richard and Lily who went the extra mile and took care of every detail of my late father's funeral. They organized everything so beautifully and wonderfully. My family and I are so thankful for all they have done to make this journey more meaningful and less painful. I will definitely recommend them to all my friends and family.
emma francis from emmafrancis@gmail.com wrote on July 26, 2019 at 8:44 pm:
They did an excellent job for my father's funeral. I have only praises for them. Good job!!
Anne Fredericks wrote on July 25, 2019 at 8:44 pm:
Dear Richard and Lilli

Both my sister Allison and I would rate the service you provided us with a 5 star rating. As you already know, we reside in the UK and our mum was in a local nursing home in Puchong. We had been given your contact details back in 2017, when mum was in her previous residential home. We got in touch with you back then and you guided us through all that would be required to be done in the event of mum's passing away. Sadly mum passed away on the 30th June, a week ago, just when I was about to board my flight to KL. We were so worried as to what would happen to mum as neither my sister or I were in country.
The honest truth is that we did not have to worry at all: from the minute you were advised of her death, you and your team were there to organise matters, handling mum's remains with respect, dignity and thoughtfulness. You and Lilli were there all the way, giving advice, informing of what I needed to attend to, it was all so centred on us as a family. The service provided was excellent and I cannot find anything to say that would constitute even mild criticism. Right to the very end, with mum's ashes intered at Cheras, the service and care rendered was faultless, professional and exemplary. Nothing was too much for you or Lilli.
Thank you both for everything you did for my mother and ensuring that her funeral went lovingly well.
Our best regards
Allison and Anne Fredericks.