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156 entries.
Parameswari Arunasalam from Kuala Lumpur wrote on January 3, 2019 at 7:41 am:
Dearest Richard and Lili
My entire family and I would like to thank you and your “A”- Team, for the phenomenal service you provided during my sister's funeral. Not only was the service executed with such professionalism but you ensured all my sister’s wishes were granted. The entire service and funeral was just beautiful and exactly as my sister wanted it. She would have been so pleased.
I also want to make it a point to say this. What really set you apart from the rest is the genuine care you had for each one of us, especially my parents. The compassion you showed our family was truly felt by all of us and greatly appreciated as it helped us through this difficult time. And Richard I will never forget the advice you came and gave me. It changed the entire dynamics for my parents especially my mum. And Lili your constant guidance was like an angle was watching over each one of us to support and guide us through the two days.
That is what sets both of you apart….people matter to you both.
Once again thank you.
God Bless You Both!
Parames
Andrew Reggie from Petaling Jaya wrote on December 30, 2018 at 9:04 pm:
Thank you Richard and Lilianna for your services in funeral care. In the difficult time mourning the loss of my beloved brother, Richard did an outstanding job assisting my family with all the preparations for the wake at the funeral parlour all the way to the funeral arrangements. He was constantly in touch me to make sure everything was done in detail as per the needs of the family. Liliana and team did a wonderful job in making sure that my late brother looked his best. In short, they gave their best in our time of grief.
Damon's Pereira from Kuala Lumpur wrote on December 28, 2018 at 3:49 pm:
Thank You Richard and his wife for the wonderful service rended to us on the loss of my dear mother on 18th Dec 2018.
The service provided is extremely great by Richard and wife.They were hands-on from the start to the end. I couldn't ask for more. The staff was polite and saw to needs of guest.
I strongly recommend to my friends and the parishioners of Jesus Caritas Kepong Baru to use them. You will have no regrets.
William from Selangor wrote on December 22, 2018 at 9:24 am:
Dear Richard, Lily,

My family and I cant thank you enough for your professional services during our time of need. Your presence to every detail was impressive and at the same time reassuring. It was automatic from end to end.

The follow-up was superb with the various authorities, funeral arrangements, and documentation work. Your work removed all of these worries plus your recommendations for memorial services, and columbarium a definite plus.

It was a burden truly lifted off our shoulders. We felt completely at ease with your approach and felt respected always of our choices and time.

Words do not do enough justice for all that you have done. We will definitely recommend your services.

God bless, and keep up the good work!

Thank you

William, Lynn, Li Ling.
Theresa from Petaling Jaya wrote on December 22, 2018 at 7:42 am:
Dear Richard and Liliana,
Its been exactly 30 days since my husband’s passing...thank you for all your help and kindness. Both you , Liliana and your wonderful assistants were great in your services and the patience and kindness extended to my family during our recent bereavement were just immeasurable ...so personalised and my family and I are fortunate to have engaged your care and we praise God for that.The services and help extended out to us went beyond your normal call and you guys will be remembered always in our family ‘s memories. thank you once again and may God bless you and your family.
Love and best wishes for Christmas and the New Year,
theresa,surita,sunil and sudev 💐
Thangam Daniel wrote on December 20, 2018 at 9:04 pm:
Hi Richard and Liliana,
I just want to say a very big "Thank you" to you both and your team for helping us with the funeral service after my dear husband passed away on 29th Sept 2018.
You were there to help ease the situation by taking care of all the necessary arrangements with various dept. We are truly grateful for all the help. The wake service at home was peaceful and well done.
Your staff were equally efficient and professional. Well trained.
Thank you once again.
Thangam (Mrs. Peter Daniel)
Stantly S K from Petaling Jaya wrote on December 16, 2018 at 12:38 pm:
Hi Richard & Lilianna
Hard Felt Thank you for your Warm
and Personalise Services during my
Recent Passing of my Beloved wife
Ellen. I will gladly Recommend
Haven Funeral Services to others.

Thank you 🙏
From
Stantly and Daughter
Norman Sia from Bangsar wrote on December 12, 2018 at 10:10 am:
Dear Mr Richard,

I hereby would like to compliment your employees especially Ms Lilianna Voo for the excellent service she provided me and my family from 30 Nov 2018 to 03 Dec 2018.

Ms Lilianna had managed to sort out the entire arrangement and services needed accordingly within a short period of time for my beloved mother’s funeral.

I truly appreciate it.

Thank you.
Norman Sia & Family
Rev Canon David Devapitchai wrote on December 10, 2018 at 9:35 pm:
Many thanks to Mr Richard and his wife Lily for professionally carrying out the repatriation duties for my late wife recently. They truly have a passionate touch in times of our loss. May God bless all of them at Heaven Funeral Care.
Joseph from Subang Jaya wrote on November 9, 2018 at 12:31 pm:
Thanks Richard and Lily. You did a great job with my dads funeral arrangements - settled everything without any issues. Appreciate that you came even at late hours to discuss the plan. Also that you did not hound me on the payments due during this difficult time. God bless the both of you and your team.
Sheena from Subang Jaya wrote on November 7, 2018 at 4:00 pm:
I could not have asked for more professional & reliable people to handle my friend’s wake, funeral & other related arrangements than Lili, Richard & their team. They were quick off the mark, their arrangements were tasteful, they were easily contactable, and were swift to act & accommodate us in any requests we had, and I appreciated their personal touch in being physically present throughout as well as their caring follow-up. Having such a capable & compassionate team went a long way to easing what otherwise would have been a difficult process, and I am grateful to have engaged them.
George Tay from Davao City wrote on November 1, 2018 at 7:46 am:
Dear Richard and Liliana,

We would like to extend our sincere
gratitude and appreciation for all of the advise, hard work and dedication provided by you and your staff during our bereavement

You have no idea how much these means to us.
For all the things you do, both big and small, we want to thank you.

You are a blessing!

Tay Family
Paris, Perth, Manila
Joseph from Petaling Jaya wrote on October 22, 2018 at 5:22 pm:
They did a very good job in handling my father's funeral service. Very professional and dependable. Would rate them as excellent.
Girley from Kuala Lumpur wrote on October 22, 2018 at 4:20 pm:
Dear Richard n Lily, my family and I wish to thank u for the most beautiful and memorable services that was rendered by u n Lily during the demise of my late husband Joy and not forgetting the boy who were very helpful . I was so awed by such beautiful arrangements of flowers n the hearse. I want to thank u both so much for everything n may the good lord always bless u . Thank u
Christina Lee wrote on October 15, 2018 at 9:28 pm:
Dear Richard and Liliana,

Though this is a bit late in coming, nevertheless I wish to thank you for the efforts you had put in in ensuring everything went on well for both the wake service and funeral of my late husband. Your care and concern for me and my family is much appreciated.
Helena Lim from Apollo Bay, VIC, Australia wrote on October 14, 2018 at 4:02 pm:
Dear Richard & Lili,
While late, this is sent with the deepest of appreciation and the most resounding recommendation for your Heaven Funeral Care services.

You stepped in with heart, compassion, knowledge, and efficiency when we most needed it. Losing our beloved mommy Joan Lim, was immensely painful and disorientating. Both of you stepped in, took our hands, and with professionalism and understanding, you eased the many official and bewildering steps that had to be undertaken at such times. We would have floundered both in grief and in officialdom if not for you.

Thank you for being so knowledgeable yet caring and efficient. As my brother said, my mommy would have liked you Richard. And you too Lili.

You were with us every step of the way, making the needed arrangements for the church, the wake, the certificates, … and most of all, thank you so much Lili for taking so much care with our mommy. She was always beautiful and you managed to keep her so.

We would also like to thank your staff who took care of everyone at the wake and funeral. They were truly helpful, alert, respectful, attentive but never intrusive. Everyone of us appreciated their presence and their services. You have a wonderful team - and all of you combined, brought us much respite, and solace even in the midst of our sorrow.

God Bless all of you. With much thanks,
Helena, on behalf of my entire family
Alex Lim from Kuala Lumpur wrote on October 12, 2018 at 11:09 pm:
Hi Richard and Lilly.
I just wanted to thank both of you again for your professionalism, kindness and support in helping my Mum on her final journey. Your knowledge was invaluable. But more than that, the gentleness you showed us made a very difficult period so much easier. On behalf of all my family, thank you Richard and Lilly.
Rohan Sankey wrote on October 8, 2018 at 3:22 pm:
We used Heaven Funeral Care when my mum passed away. Richard and his team did a wonderful job. What was good was that they take care of everything which is something important during such a painful time.

When my father also subsequently passed away, I called Richard right away, and he immediately came to the house and was helping right away, going the extra mile.

Heaven provides a very courteous, professional and personal service during what is a very stressful time. I wouldn't hesitate to recommend Richard and his team to friends and family. They will look after your needs well and take care of everything for you.
Ng See Hoon from PETALING JAYA wrote on October 2, 2018 at 9:37 pm:
People are seldom prepared and almost always feel lost when a death occurs in the family even though they knew it was coming. That was what happened to me but God was kind and he instantly sent Richard and Lilianna to me. The moment I laid eyes on them, I knew my brother who passed away on the 26th of September 2018 was in the right hands.

The whole process of the funeral was arranged and carried out by Richard and Lilianna and their team in the utmost professional manner with every single detail well attended to. They were prompt, meticulous and they carried out every single piece of their work with passion and most of all with a human touch.

They not only took good care of the deceased, they took good care of the living as well, giving us valuable advice on details we were not even aware of.

I can say that Richard and Lilianna are people who are willing to go the extra mile for you and who would bend over backwards to help you and you know you can be completely at ease with them in charge. In short, I would have no second thought on engaging their service if the need arises.

Lastly, on behalf of my family, I would like to express my heartfelt appreciation to Richard, Lilianna and the team. Thank you!!!
Annette Wilson from Kuala Lumpur wrote on September 14, 2018 at 11:00 am:
Dear Richard & Lili,
This is way long overdue and I am sorry for posting this so late.
Richard & Lili,
Thank you so much for the time and care you took in preparing my aunty, Margaret Joseph for her homecoming 27 July 2018. She looked absolutely beautiful and so said all of our family & friends.
Richard thank you for being there so soon after we rang you so that we could move my aunty from the ward via mortuary to your waiting vehicle. (We didn't want her to be in the mortuary any longer than necessary.)
It's amazing how in record time your tent guys and both you, Richard & Lili were at our home arranging for it to look so beautiful for my Aunty Margaret. The flowers were lovely. Thank you for bearing with our finicky quirkiness for wanting things a certain way - that was really kind and thoughtful of the both you. Your attention to detail in every aspect especially with the little things that we wouldn't have thought of really helped us. Things like making sure the chairs were always arranged and shoes were placed in some order (we would never have thought of that).
And Lili quietly going about putting things in place, especially after the wake - making sure everyone had something to eat & drink and clearing away and thus ensuring that everything looked fresh. Family & friends commented on how excellent you were.
Richard & Lili, thank you so much for being there practically all of the time.
A big thank you to your staff as well - they were so mindful of our guests i.e. escorting them to and from theirs cars especially the women and those in their golden years and ensuring family & friends had some refreshments and were comfortable.
Richard thank you for ensuring that the furniture was all put back in place before we left the house for the funeral because we would have been too exhausted to do so after we returned from the service & cemetery. (e.g. of attention to detail/forethought.)
Richard & Lili on behalf of all our family we would like to thank you so very much for your sympathy, empathy, caring, attention to detail & professionalism in celebrating the homecoming of our 98 year old Aunty Margaret. Truly we are so pleased and you took care of everything so wonderfully for us.
My aunty too would have also said - A job well done.
With much appreciation.
The family of Margaret Joseph.
Annette & Co
p.s. Will we recommend your service? A resounding yes!!! Definitely we will.
pps. The grave looked lovely after all the flowers were strewn across it.