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John Jerald
John Jerald
03:59 05 Jun 20
Extremely professional service and grateful to Richard and team for managing the funeral arrangements of my late grandmother. It felt like they were taking care of their own family. From the first call to inform them- right till the end, the team demonstrated excellent care, support, respect and professionalism. To put it in simple words, there are many funeral companies out there, but by far this is the best, because they genuinely care and they leave a lasting impression.
Kamilashini Theyagarajan
Kamilashini Theyagarajan
02:17 05 Jun 20
Dear staff of Heaven Funeral Care, Thank you for helping us through this painful process from beginning to end. No one can ever be prepared for the death of their loved ones. We appreciate all the support from the entire staff. Taking charge from the mortuary right up to immersing the ashes in the sea was all taken care of. Even the death certificates were arranged and door delivered to us. Richard and Lily were fantastic, they were there throughout and oversaw everything personally. Hindu... ceremonies is very meticulous and there are probably hundred of things that is needed to conduct it and we were so thankful that both of them took care of every single detail of it and made it less taxing and hectic for all of us. We are so thankful for having both of you managing dad's funeral. You took charge of everything and gave us ample of time to mourn and grief. You guys were great and thank you again from the bottom of our hearts. Thanks again,Family of the late Theyagarajan Pillai.read more
Zoya Malik
Zoya Malik
07:38 17 May 20
We would like to extend our utmost gratitude to Mr and Mrs Richard of Heaven Funeral Care. We realised after acquiring their services that we could not have chosen better. We say this because not only did they look into every aspect of the funeral meticulously but they did so with humble compassion. The Hindu Funeral rights were conducted so seamlessly by them that we did not have to give second thought to any aspect of it. They also looked into our emotional needs, constantly providing a... shoulder to lean on. In essence it felt like we had not hired a third party but had sought the help of family. There are no words that can truly describe how these wonderful people had eased our burden in such painful times. We can never thank them enough for their service to our family.read more
Sumita Devadas
Sumita Devadas
12:09 08 Mar 20
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared... pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved uncle.read more
Anita Shan
Anita Shan
03:53 21 Jan 20
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father's passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, compassion and attention to detail were done without any compromise!! it brought us great comfort knowing that my father received exceptional care and was treated with dignity and... respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you! ! With much appreciation and love.read more
achandra sekerem
achandra sekerem
16:01 19 Jan 20
Am located in Dubai, so was always worried if something untoward happened to either of my parents in Malaysia. Have seen how complicated ceremonies for a Hindu burial can be and who or what would we do to organise the funeral rites in the right way, so deceased soul goes happy.When I contacted Richard and later met Richard and Lily, I knew Heaven Funeral Care was the right choice. And throughout the arrangement on death certificate, obituary advertisement, arrangement of canopy, tables, food,... flowers and food, priest, everything went perfectly, even the throwing of ashes into sea. And I really mean perfectly, always patient, quick responses,pro active, even bringing water to guests, everything was done well!I highly recommend Heaven Funeral Care services and team headed by Richard and Lily making sure all goes well.read more
Padma Arumugam
Padma Arumugam
12:32 10 Jan 20
We hired Heaven Funeral Care for my late fathers funeral held a day ago. Richard, Lily and their team was excellent and efficient. From the moment arriving to the hospital till the scattering of the ashes. He had everything in hand and ready even for things we forget – he was ever ready at hand. Truly amazed at their commitment and passion in what they did for us. Definitely highly recommended.
Maple Chan
Maple Chan
06:33 15 Dec 19
I can't thank Richard, lily and the team enough for taking care of my late dad's funeral. Both of them are so passionate about the job. They took care of every single details before, during the 5 days funeral and even after the funeral. They even stayed up late and went the extra miles to make sure the everything was in order. My family and I are really gladful that we engaged with Heaven Funeral care for my late dad's funeral. I would definitely recommend their services!
Chris Khoo
Chris Khoo
06:24 15 Dec 19
Just recently had Richard and Lily alongside their team manage the best funeral send off for my father in law that one could ask for. These people always show passion in everything that they do. From staying back beyond hours to pickup rubbish, clean up the place, offer food and drinks to visitors, right up till recommending and sourcing random things that need to be bought. Truly amazed at their service, passion and understanding of the entire funeral service. Surely a service id highly... recommend.read more
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173 entries.
Samantha loh from kuala lumpur wrote on April 28, 2019 at 12:22 pm:
Dear Lili and Richard
Our family members would like to say a VERY BIG THANK YOU. We were lost and panic for the loss of my beloved father. Lili gave us good advices n guidance. She console our sorrow. She is very passionate and a very dedicated staff. I would strongly recommend her to all my friends and family.
Valavil-Nikhil Chandra wrote on April 26, 2019 at 9:00 pm:
Richard & Lili lead a team of people that made our grieving process so much easier and smooth. We didn't have to think or do anything to prepare for the funeral and the work they did was personalised and catered to our specific needs.

They did a lot of small things which made a very big difference for us and even consoled and gave us some very good advice during this tough period.

Thank you Richard & Lili for all that you did, it was well noticed by all that attended and rest assured that in future tough periods our family will only be using your services.
David Arasnath Kimis wrote on April 26, 2019 at 8:59 pm:
The service and care that Richard, Lili and their team gave during our moment of deep sorrow, was simply extraordinary. They took care of every single issue and ensured that we could focus on grieving and attending to each other.

It is incredibly rare to meet people who are so dedicated to doing their best that they redefine one's expectation of service. Richard and Lili certainly are in that category based on the many acts that they demonstrated during the engagement. However, in addition to providing the service, it was truly exceptional how they were supportive, kind and encouraging in a truly genuine manner during such a profound episode in our lives. Should you ever require assistance with arranging the final journey for a loved one, I would ignore the larger providers and recommend Heaven Funeral Care unreservedly.
Carmen Yap from Kuala Lumpur wrote on April 17, 2019 at 8:52 am:
Dear Richard & Lily,
It's been over a month since my Grandma (Chong Lai demise at UH) where I could freshly recall on your arrangement and services provided to my Uncle Hung (SS2) who was at a time where he needed help most. Immaculate job done and I wish you to continue your kind work to the needy.
Buckets of love and hugs!
Carmen
Charmine Manuel from Rawang wrote on April 14, 2019 at 10:01 pm:
A big thank you to Richard, Lily and team for taking care of all the arrangements from the burial permit to the scattering of the ashes during our recent loss.You took care of every single detail that we were only left to mourn our loss. Your personal touch made the difference and that we could count on you 24/7. Our family would like to say A big Thank You for giving our dearly departed a beautiful and grand send off.
Dorothy Wong wrote on March 26, 2019 at 9:02 pm:
Dear Lili and Richard,
Our grateful thanks for the endearing wake service and funeral arrangements rendered during our recent bereavement. All the good teamwork and service provided was indeed very personalized and tastefully done with much care and compassion. The memory of my late mother shined and was cherished by all due to your untiring efforts and guidance by Lily during our hour of need.
Your support brought much relief and comfort to our family.
Thanks again with great appreciation. God bless you all for the love and wonderful service.
Sasibai Kimis wrote on March 26, 2019 at 9:01 pm:
Richard, his wife and his team were truly amazing and took away the burden of managing the wake and funeral services from our hands. While we were grieving, we had no presence of mind to deal with managing these issues, the Heaven Funeral Care team took such good care of us and managed our father's passage with compassion and kindness.
NISHA RAJENDRAN wrote on March 21, 2019 at 9:02 pm:
DEAR UNCLE RICHARD & AUNTY LILI,

I AM WRITING TO EXPRESS MY SINCERE THANKS FOR THE
WAY YOU'VE MANAGED MUMMY'S FUNERAL. WE REALLY APPRECIATED YOUR PERSONAL SUPPORT, GUIDANCE, CARING APPROACH, WISE WORD AND COMFORTING HUGS. EACH MEMBER OF YOUR TEAM WAS WELCOMING, FRIENDLY, HELPFUL, PROFESSIONAL AND ALL THE ARRANGEMENTS LEADING UP TO IT. HIGHLY RECOMMENDED DURING DIFFICULT TIMES. MANY THANKS TO THE TEAM FOR YOUR PROFESSIONAL SERVICES.

REGARDS,
NISHA RAJENDRAN
Loria Edward from Selangor wrote on March 19, 2019 at 11:24 am:
Really happy with the excellence first class service by you Mr.Richard & your team .Especially Mdm lilianna u doing it with lot of love really appreciated it..thank you.
Dorothy Wong from Kuala Lumpur wrote on March 6, 2019 at 11:41 pm:
Dorothy Wong/ March 5,2019
Dear Lili&Richard,
Our grateful thanks for the endearing wake service and funeral arrangements rendered during our recent bereavement.
All the good teamwork and service provided was indeed very personalised and tastefully done with much care and compassion. The memory of my late Mother shines and cherished by all due to your untiring efforts and guidance by Lili during our hour of needs
Your support brought much relief and comfort to our family.
Thanks again with great appreciation.
God bless you all for the love and wonderful service.
Benedete Lourdusamy from Kualalumpur wrote on March 3, 2019 at 9:46 pm:
Very sorry for the delay in writing this.Thank you both of you for being there during my husband's sudden demise . A peaceful and beautiful farewell.At the most sorrowful moment when nothing seems right you were there like 2 Angels with your professional team took away the whole burden in seeing to his last farewell . Thank you . Thank you again Richard and Lili. The parlour , the church , the crematorium and finally during the collection of the ashes . Thank you Lili for your uplifting words and prayers . God bless both of you .
NISHA RAJENDRAN from KLANG wrote on March 3, 2019 at 6:53 pm:
DEAR UNCLE RICHARD, AUNTY LILI,

I AM WRITING TO EXPRESS MY SINCERE THANKS FOR THE WAY YOU MANAGED MUMMY'S FUNERAL.
WE REALLY APPRECIATED YOUR PERSONAL SUPPORT,GUIDANCE, CARING APPROACH, WISE WORD AND COMFORTING HUGS. EACH MEMBER OF YOUR TEAM WAS WELCOMING, FRIENDLY, HELPFUL, PROFESSIONAL AND ALL THE ARRANGEMENTS LEADING UP TO IT. YOU'VE TAKEN A WEIGHT OFF OUR SHOULDERS AND KEPT US AT EASE THROUGHOUT
THE WHOLE PROCESS. OVERALL, EXCELLENT SERVICE. GOD BLESS.

THANK YOU,
NISHA RAJENDRAN.
Daniel Raj from Setapak wrote on March 3, 2019 at 3:08 pm:
Heaven funeral services did an astounding job in managing the funeral service. They ensured that the family members did not have to worry about the aspects of the funeral and focus in mourning for their loved one.
Thank you for all your services. Even the tombstone process in done to the tee and to the satisfaction of the family members.
Aravinth Krishnan wrote on February 26, 2019 at 9:03 pm:
Mr Richard, you and your team handled all the necessary really well during the grief. The pain we had was already painful, you guys made the rest went well and smooth. Thanks to Heaven Funeral Care.
Sheila Xavier from Kuala Lumpur wrote on February 7, 2019 at 11:23 pm:
Sincerest apologies that I took so long to write this. Richard and Lili both did an excellent job for my husband's farewell. The service for very well conducted, there was nothing that we as a family had to worry about. You both and your team went above and beyond to help us through the service, documentation and collection of ashes. Will definitely recommend your commendable services.
Eric Lim from Petaling Jaya wrote on January 31, 2019 at 12:06 pm:
Dear Richard and Lili
Thank you for your help to organize and take care of my father's funeral arrangements. You have saved us all the time and effort during our grieving moments and we are very grateful of the professional services provided by your crew. You had gone above and beyond to ensure that the funeral proceedings ran smoothly and exactly to our requirements. I would definitely recommend your services to my family and friends, should the need arise in future.
Thank you again.

Sincerely,
Eric Lim
Thangam Daniel from Kuala Lumpur wrote on January 13, 2019 at 5:55 am:
Dear Richard, Lili and Team,
First my sincere apologies for such a late feedback.
I really want to say a very Big Thank You to Richard, Lili and Team for a very professional job of preparing my late husband's farewell.
I truly appreciated and will always be thankful you helped us at a very painful time. I was totally lost and unprepared even though I knew the time will come. You stepped in took charge of everything that needed looking into.
The wake service's were so well done that people kept coming and telling how well things were done. How beautiful the place was set up etc. You made sure everything was done on time. You guys were gentle and professional too.
You saved me by doing all the official papers. Thank you for so many things.
I thank on behalf of the family too. I would recommend your services to anyone who needs help.
Thanks once again and God bless you and your team.
Parameswari Arunasalam from Kuala Lumpur wrote on January 3, 2019 at 7:41 am:
Dearest Richard and Lili
My entire family and I would like to thank you and your “A”- Team, for the phenomenal service you provided during my sister's funeral. Not only was the service executed with such professionalism but you ensured all my sister’s wishes were granted. The entire service and funeral was just beautiful and exactly as my sister wanted it. She would have been so pleased.
I also want to make it a point to say this. What really set you apart from the rest is the genuine care you had for each one of us, especially my parents. The compassion you showed our family was truly felt by all of us and greatly appreciated as it helped us through this difficult time. And Richard I will never forget the advice you came and gave me. It changed the entire dynamics for my parents especially my mum. And Lili your constant guidance was like an angle was watching over each one of us to support and guide us through the two days.
That is what sets both of you apart….people matter to you both.
Once again thank you.
God Bless You Both!
Parames
Andrew Reggie from Petaling Jaya wrote on December 30, 2018 at 9:04 pm:
Thank you Richard and Lilianna for your services in funeral care. In the difficult time mourning the loss of my beloved brother, Richard did an outstanding job assisting my family with all the preparations for the wake at the funeral parlour all the way to the funeral arrangements. He was constantly in touch me to make sure everything was done in detail as per the needs of the family. Liliana and team did a wonderful job in making sure that my late brother looked his best. In short, they gave their best in our time of grief.
Damon's Pereira from Kuala Lumpur wrote on December 28, 2018 at 3:49 pm:
Thank You Richard and his wife for the wonderful service rended to us on the loss of my dear mother on 18th Dec 2018.
The service provided is extremely great by Richard and wife.They were hands-on from the start to the end. I couldn't ask for more. The staff was polite and saw to needs of guest.
I strongly recommend to my friends and the parishioners of Jesus Caritas Kepong Baru to use them. You will have no regrets.