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156 entries.
Ooi Family wrote on May 22, 2019 at 8:55 pm:
My sincere Gratitude to our Lord Jesus Christ that led us to Ane Richard and Sister Lily for my father in law’s funeral. Words just can’t describe my gratefulness toward the team’s dedication and commitments. Thank you all from the bottom of our hearts. Love, Ooi Family.
Jayaraj Menon from Seremban wrote on May 3, 2019 at 9:19 pm:
Dear Richard and Liliana,

The funeral services rendered during my dad, the late Mr Rajan Menon was superb and we were impressed with every fine details that you both have put in-even your staff and touching up the funeral decors every now and then to make sure everything looks perfect. Also both of you are really hands on on the funeral.

I would highly recommend The Heaven Funeral Care .
Alex Ritchie from Kuala Lumpur wrote on April 29, 2019 at 4:01 pm:
Richard and Lili provide a personal touch to their funeral services. They were always there when we needed them and they made everything easy - leasing with the government, church, newspaper, etc. We really appreciated their kindness and efficiency as well as their good advice. Highly recommended!
Samantha loh from kuala lumpur wrote on April 28, 2019 at 12:22 pm:
Dear Lili and Richard
Our family members would like to say a VERY BIG THANK YOU. We were lost and panic for the loss of my beloved father. Lili gave us good advices n guidance. She console our sorrow. She is very passionate and a very dedicated staff. I would strongly recommend her to all my friends and family.
Valavil-Nikhil Chandra wrote on April 26, 2019 at 9:00 pm:
Richard & Lili lead a team of people that made our grieving process so much easier and smooth. We didn't have to think or do anything to prepare for the funeral and the work they did was personalised and catered to our specific needs.

They did a lot of small things which made a very big difference for us and even consoled and gave us some very good advice during this tough period.

Thank you Richard & Lili for all that you did, it was well noticed by all that attended and rest assured that in future tough periods our family will only be using your services.
David Arasnath Kimis wrote on April 26, 2019 at 8:59 pm:
The service and care that Richard, Lili and their team gave during our moment of deep sorrow, was simply extraordinary. They took care of every single issue and ensured that we could focus on grieving and attending to each other.

It is incredibly rare to meet people who are so dedicated to doing their best that they redefine one's expectation of service. Richard and Lili certainly are in that category based on the many acts that they demonstrated during the engagement. However, in addition to providing the service, it was truly exceptional how they were supportive, kind and encouraging in a truly genuine manner during such a profound episode in our lives. Should you ever require assistance with arranging the final journey for a loved one, I would ignore the larger providers and recommend Heaven Funeral Care unreservedly.
Carmen Yap from Kuala Lumpur wrote on April 17, 2019 at 8:52 am:
Dear Richard & Lily,
It's been over a month since my Grandma (Chong Lai demise at UH) where I could freshly recall on your arrangement and services provided to my Uncle Hung (SS2) who was at a time where he needed help most. Immaculate job done and I wish you to continue your kind work to the needy.
Buckets of love and hugs!
Carmen
Charmine Manuel from Rawang wrote on April 14, 2019 at 10:01 pm:
A big thank you to Richard, Lily and team for taking care of all the arrangements from the burial permit to the scattering of the ashes during our recent loss.You took care of every single detail that we were only left to mourn our loss. Your personal touch made the difference and that we could count on you 24/7. Our family would like to say A big Thank You for giving our dearly departed a beautiful and grand send off.
Dorothy Wong wrote on March 26, 2019 at 9:02 pm:
Dear Lili and Richard,
Our grateful thanks for the endearing wake service and funeral arrangements rendered during our recent bereavement. All the good teamwork and service provided was indeed very personalized and tastefully done with much care and compassion. The memory of my late mother shined and was cherished by all due to your untiring efforts and guidance by Lily during our hour of need.
Your support brought much relief and comfort to our family.
Thanks again with great appreciation. God bless you all for the love and wonderful service.
Sasibai Kimis wrote on March 26, 2019 at 9:01 pm:
Richard, his wife and his team were truly amazing and took away the burden of managing the wake and funeral services from our hands. While we were grieving, we had no presence of mind to deal with managing these issues, the Heaven Funeral Care team took such good care of us and managed our father's passage with compassion and kindness.
NISHA RAJENDRAN wrote on March 21, 2019 at 9:02 pm:
DEAR UNCLE RICHARD & AUNTY LILI,

I AM WRITING TO EXPRESS MY SINCERE THANKS FOR THE
WAY YOU'VE MANAGED MUMMY'S FUNERAL. WE REALLY APPRECIATED YOUR PERSONAL SUPPORT, GUIDANCE, CARING APPROACH, WISE WORD AND COMFORTING HUGS. EACH MEMBER OF YOUR TEAM WAS WELCOMING, FRIENDLY, HELPFUL, PROFESSIONAL AND ALL THE ARRANGEMENTS LEADING UP TO IT. HIGHLY RECOMMENDED DURING DIFFICULT TIMES. MANY THANKS TO THE TEAM FOR YOUR PROFESSIONAL SERVICES.

REGARDS,
NISHA RAJENDRAN
Loria Edward from Selangor wrote on March 19, 2019 at 11:24 am:
Really happy with the excellence first class service by you Mr.Richard & your team .Especially Mdm lilianna u doing it with lot of love really appreciated it..thank you.
Dorothy Wong from Kuala Lumpur wrote on March 6, 2019 at 11:41 pm:
Dorothy Wong/ March 5,2019
Dear Lili&Richard,
Our grateful thanks for the endearing wake service and funeral arrangements rendered during our recent bereavement.
All the good teamwork and service provided was indeed very personalised and tastefully done with much care and compassion. The memory of my late Mother shines and cherished by all due to your untiring efforts and guidance by Lili during our hour of needs
Your support brought much relief and comfort to our family.
Thanks again with great appreciation.
God bless you all for the love and wonderful service.
Benedete Lourdusamy from Kualalumpur wrote on March 3, 2019 at 9:46 pm:
Very sorry for the delay in writing this.Thank you both of you for being there during my husband's sudden demise . A peaceful and beautiful farewell.At the most sorrowful moment when nothing seems right you were there like 2 Angels with your professional team took away the whole burden in seeing to his last farewell . Thank you . Thank you again Richard and Lili. The parlour , the church , the crematorium and finally during the collection of the ashes . Thank you Lili for your uplifting words and prayers . God bless both of you .
NISHA RAJENDRAN from KLANG wrote on March 3, 2019 at 6:53 pm:
DEAR UNCLE RICHARD, AUNTY LILI,

I AM WRITING TO EXPRESS MY SINCERE THANKS FOR THE WAY YOU MANAGED MUMMY'S FUNERAL.
WE REALLY APPRECIATED YOUR PERSONAL SUPPORT,GUIDANCE, CARING APPROACH, WISE WORD AND COMFORTING HUGS. EACH MEMBER OF YOUR TEAM WAS WELCOMING, FRIENDLY, HELPFUL, PROFESSIONAL AND ALL THE ARRANGEMENTS LEADING UP TO IT. YOU'VE TAKEN A WEIGHT OFF OUR SHOULDERS AND KEPT US AT EASE THROUGHOUT
THE WHOLE PROCESS. OVERALL, EXCELLENT SERVICE. GOD BLESS.

THANK YOU,
NISHA RAJENDRAN.
Daniel Raj from Setapak wrote on March 3, 2019 at 3:08 pm:
Heaven funeral services did an astounding job in managing the funeral service. They ensured that the family members did not have to worry about the aspects of the funeral and focus in mourning for their loved one.
Thank you for all your services. Even the tombstone process in done to the tee and to the satisfaction of the family members.
Aravinth Krishnan wrote on February 26, 2019 at 9:03 pm:
Mr Richard, you and your team handled all the necessary really well during the grief. The pain we had was already painful, you guys made the rest went well and smooth. Thanks to Heaven Funeral Care.
Sheila Xavier from Kuala Lumpur wrote on February 7, 2019 at 11:23 pm:
Sincerest apologies that I took so long to write this. Richard and Lili both did an excellent job for my husband's farewell. The service for very well conducted, there was nothing that we as a family had to worry about. You both and your team went above and beyond to help us through the service, documentation and collection of ashes. Will definitely recommend your commendable services.
Eric Lim from Petaling Jaya wrote on January 31, 2019 at 12:06 pm:
Dear Richard and Lili
Thank you for your help to organize and take care of my father's funeral arrangements. You have saved us all the time and effort during our grieving moments and we are very grateful of the professional services provided by your crew. You had gone above and beyond to ensure that the funeral proceedings ran smoothly and exactly to our requirements. I would definitely recommend your services to my family and friends, should the need arise in future.
Thank you again.

Sincerely,
Eric Lim
Thangam Daniel from Kuala Lumpur wrote on January 13, 2019 at 5:55 am:
Dear Richard, Lili and Team,
First my sincere apologies for such a late feedback.
I really want to say a very Big Thank You to Richard, Lili and Team for a very professional job of preparing my late husband's farewell.
I truly appreciated and will always be thankful you helped us at a very painful time. I was totally lost and unprepared even though I knew the time will come. You stepped in took charge of everything that needed looking into.
The wake service's were so well done that people kept coming and telling how well things were done. How beautiful the place was set up etc. You made sure everything was done on time. You guys were gentle and professional too.
You saved me by doing all the official papers. Thank you for so many things.
I thank on behalf of the family too. I would recommend your services to anyone who needs help.
Thanks once again and God bless you and your team.