Open 24/7

Guestbook

John Jerald
John Jerald
03:59 05 Jun 20
Extremely professional service and grateful to Richard and team for managing the funeral arrangements of my late grandmother. It felt like they were taking care of their own family. From the first call to inform them- right till the end, the team demonstrated excellent care, support, respect and professionalism. To put it in simple words, there are many funeral companies out there, but by far this is the best, because they genuinely care and they leave a lasting impression.
Kamilashini Theyagarajan
Kamilashini Theyagarajan
02:17 05 Jun 20
Dear staff of Heaven Funeral Care, Thank you for helping us through this painful process from beginning to end. No one can ever be prepared for the death of their loved ones. We appreciate all the support from the entire staff. Taking charge from the mortuary right up to immersing the ashes in the sea was all taken care of. Even the death certificates were arranged and door delivered to us. Richard and Lily were fantastic, they were there throughout and oversaw everything personally. Hindu... ceremonies is very meticulous and there are probably hundred of things that is needed to conduct it and we were so thankful that both of them took care of every single detail of it and made it less taxing and hectic for all of us. We are so thankful for having both of you managing dad's funeral. You took charge of everything and gave us ample of time to mourn and grief. You guys were great and thank you again from the bottom of our hearts. Thanks again,Family of the late Theyagarajan Pillai.read more
Zoya Malik
Zoya Malik
07:38 17 May 20
We would like to extend our utmost gratitude to Mr and Mrs Richard of Heaven Funeral Care. We realised after acquiring their services that we could not have chosen better. We say this because not only did they look into every aspect of the funeral meticulously but they did so with humble compassion. The Hindu Funeral rights were conducted so seamlessly by them that we did not have to give second thought to any aspect of it. They also looked into our emotional needs, constantly providing a... shoulder to lean on. In essence it felt like we had not hired a third party but had sought the help of family. There are no words that can truly describe how these wonderful people had eased our burden in such painful times. We can never thank them enough for their service to our family.read more
Sumita Devadas
Sumita Devadas
12:09 08 Mar 20
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared... pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved uncle.read more
Anita Shan
Anita Shan
03:53 21 Jan 20
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father's passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, compassion and attention to detail were done without any compromise!! it brought us great comfort knowing that my father received exceptional care and was treated with dignity and... respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you! ! With much appreciation and love.read more
achandra sekerem
achandra sekerem
16:01 19 Jan 20
Am located in Dubai, so was always worried if something untoward happened to either of my parents in Malaysia. Have seen how complicated ceremonies for a Hindu burial can be and who or what would we do to organise the funeral rites in the right way, so deceased soul goes happy.When I contacted Richard and later met Richard and Lily, I knew Heaven Funeral Care was the right choice. And throughout the arrangement on death certificate, obituary advertisement, arrangement of canopy, tables, food,... flowers and food, priest, everything went perfectly, even the throwing of ashes into sea. And I really mean perfectly, always patient, quick responses,pro active, even bringing water to guests, everything was done well!I highly recommend Heaven Funeral Care services and team headed by Richard and Lily making sure all goes well.read more
Padma Arumugam
Padma Arumugam
12:32 10 Jan 20
We hired Heaven Funeral Care for my late fathers funeral held a day ago. Richard, Lily and their team was excellent and efficient. From the moment arriving to the hospital till the scattering of the ashes. He had everything in hand and ready even for things we forget – he was ever ready at hand. Truly amazed at their commitment and passion in what they did for us. Definitely highly recommended.
Maple Chan
Maple Chan
06:33 15 Dec 19
I can't thank Richard, lily and the team enough for taking care of my late dad's funeral. Both of them are so passionate about the job. They took care of every single details before, during the 5 days funeral and even after the funeral. They even stayed up late and went the extra miles to make sure the everything was in order. My family and I are really gladful that we engaged with Heaven Funeral care for my late dad's funeral. I would definitely recommend their services!
Chris Khoo
Chris Khoo
06:24 15 Dec 19
Just recently had Richard and Lily alongside their team manage the best funeral send off for my father in law that one could ask for. These people always show passion in everything that they do. From staying back beyond hours to pickup rubbish, clean up the place, offer food and drinks to visitors, right up till recommending and sourcing random things that need to be bought. Truly amazed at their service, passion and understanding of the entire funeral service. Surely a service id highly... recommend.read more
See All Reviews

Write a new entry for the Guestbook

 
 
 
 
 
 
 
Fields marked with * are required.
Your E-mail address won't be published.
173 entries.
Jonathan JS Kovilpillai from Klang wrote on August 26, 2019 at 7:07 am:
My Mother passed away in tbe wee hours of the morning and the first person that came to mind was Richard. I called him and he immediately advised on what to do next.
I met him later that day, and from that moment until Amma's ashes were returned to us in a beautiful urn, Richard, Lili and their brilliant team took care of every single detail, leaving us to attend to our grief with dignity.
Their attention to detail is second to none. EVERYTHING is thoughtfully planned, executed and even explained. There are even details that were didn't know about that were taken care of and explained to us.
On behalf of my dad and family, THANK YOU Heaven Funeralcare.
You truly do care. And that makes all the difference.
Bernadette Sevajee wrote on August 3, 2019 at 8:42 pm:
I have nothing but praise for Richard and Lily who went the extra mile and took care of every detail of my late father's funeral. They organized everything so beautifully and wonderfully. My family and I are so thankful for all they have done to make this journey more meaningful and less painful. I will definitely recommend them to all my friends and family.
emma francis from emmafrancis@gmail.com wrote on July 26, 2019 at 8:44 pm:
They did an excellent job for my father's funeral. I have only praises for them. Good job!!
Anne Fredericks wrote on July 25, 2019 at 8:44 pm:
Dear Richard and Lilli

Both my sister Allison and I would rate the service you provided us with a 5 star rating. As you already know, we reside in the UK and our mum was in a local nursing home in Puchong. We had been given your contact details back in 2017, when mum was in her previous residential home. We got in touch with you back then and you guided us through all that would be required to be done in the event of mum's passing away. Sadly mum passed away on the 30th June, a week ago, just when I was about to board my flight to KL. We were so worried as to what would happen to mum as neither my sister or I were in country.
The honest truth is that we did not have to worry at all: from the minute you were advised of her death, you and your team were there to organise matters, handling mum's remains with respect, dignity and thoughtfulness. You and Lilli were there all the way, giving advice, informing of what I needed to attend to, it was all so centred on us as a family. The service provided was excellent and I cannot find anything to say that would constitute even mild criticism. Right to the very end, with mum's ashes intered at Cheras, the service and care rendered was faultless, professional and exemplary. Nothing was too much for you or Lilli.
Thank you both for everything you did for my mother and ensuring that her funeral went lovingly well.
Our best regards
Allison and Anne Fredericks.
Dinesh Dava wrote on July 20, 2019 at 8:49 pm:
Richard and Lily was really good and very helpful. They gave personal service towards my family and me. The whole setup was done perfectly from A to Z without any issues. I would give a 5 star rating and full recommendation towards Heaven Funeral Care. I would also recommend Heaven Funeral Service to my family and friends.
Dinesh, Banu and Sundari from Subang Jaya wrote on June 30, 2019 at 4:29 pm:
Our family used Heaven Funeral Care services recently after our father passed away and we were very satisfied with their service.
Mr Richard, Ms Lili and their staff were kind, compassionate, friendly and professional from start to finish. They handled everything with the sensitivity and ease needed during this difficult time. They definitely took our feelings and emotions seriously. We really appreciated it.
Furthermore Heaven Funeral Care Services showed great respect and care throughout. No hoops to jump through or multiple calls to make. I highly recommend them. Thank you!
Malliga Perumal wrote on June 26, 2019 at 8:56 pm:
Richard n Lily superb n your team"s dedication n commitments hats off. This was not the first time they have been with my family to share the grief . They treat every mourning moment as theirs and much care is taken to ensure things go rite leaving the family members to spent quality moments with the deceased.
Richard, Lily n team keep up your good work. God bless
Diana Nithila Mills from DianaNithilaMills@gmail.com wrote on June 26, 2019 at 8:50 pm:
Dear Richard and Lili thank you so much for the wonderful arrangements of my husbands funeral from 9th June to 12th June.Thanks for handling every detail with such sensitivity. May God bless you.
Mathan Raj wrote on June 21, 2019 at 8:57 pm:
My heartfelt thanks to Richard, Lilianna and their team for rendering an excellent service during the funeral and wake process of my late father Mr Nadarajan. I could not have managed without you and your team assistance. Richard and lilianna, thanks again to you guys, for taking an extra effort, making sure everything went on smoothly during the funeral and wake process.
Gerard Raj wrote on June 20, 2019 at 8:51 pm:
Words cannot describe how thankful my family and I are with the level of professionalism displayed by the Heaven Funeral Care team during my father's funeral in April 2019.
Richard, Lily and their team members left no stone unturned in handling all matters pertaining to the funeral arrangements. Their service was very personalised and they went the extra mile to serve my family and guests.
They were very accommodating to our requests and were able to provide care and support that was much needed during our period of bereavement. They also went out of their way to provide services beyond their job scope to ensure that my family's needs were taken care of.
Richard and Lily are extremely well-versed with the funeral rites and anticipated all our needs. They worked long hours during the 5-day wake, supported by their team members who were well-trained, diligent, compassionate and courteous.
My family records our appreciation to Heaven Funeral Care and we highly recommend their services.
Shilpa & Mark from Kuala Lumpur wrote on May 28, 2019 at 10:45 am:
Dear Richard and Lili,

On behalf of our family, we would like to thank you both and your team for the extremely dignified and respectful personalized service you provided in conducting the funeral of our late beloved Balan.

Nothing was too much to ask from you all and Lili and you went out of your way so much and way beyond just providing a funeral service. We were really at a loss during this difficult time as to how to proceed and your care and service from the time Balan passed away until his ashes were scattered must be unrivaled.

I must congratulate you both and your team. The care, concern and love you extended to us will not be forgotten. your team also deserve recognition and the boys were terrific.

Thank you both and we will remember you all fondly.
Dr Mathan Raj and family from damansara wrote on May 27, 2019 at 9:54 am:
We were very satisfied to Mr Richard and his team for the services provided during the recent demise of our father,Mr Nadarajan.The services provided eased our burden during the difficult times as all aspects of the wake was well taken care by his professional team.
Vasanthi Ramasamy wrote on May 26, 2019 at 8:58 pm:
“Our heartfelt thanks to you, Richard, Lily and your team for helping us get through this difficult time when we suddenly lost our loved one.”

“Your support was just what we needed to get through – and your staff is amazing!” “Words cannot express our sincere appreciation for your extraordinary assistance in coordinating the funeral in a tasteful, professional manner, full of sympathy and compassion under your personal supervision.”

“Once again THANK YOU very much!”

From all of us.
Divi wrote on May 26, 2019 at 8:57 pm:
Sincere Thanks to Mr.Richard and Mrs.Lily for their service during my mom and dad's funeral. They took care of every single thing needed.We did not have a single thing to worry about as everything was taken care by them. We are truly grateful for having known both of you ❤
Simon So wrote on May 26, 2019 at 8:54 pm:
We were lost when the one we loved passed away.

Thank goodness for Richard who came immediately to the hospital and guided us with the things needed to be done.

When we got home, the tents were already up. Moments later, the team came and decorated the house with plants, lightings, backdrops all within a couple of hours. They were so professional.

Everything was done with professionalism and experience. Things that we never thought of doing they did it.

Thank you so much for showing and guiding us throughout these difficult times for us. Your services is highly appreciated and respected.

Thank you on behalf of my family.
christopher ng wrote on May 26, 2019 at 8:53 pm:
Heaven Funeral Care organized the funeral of my beloved mother. aged 94, over 3 days on 29th to 31st May 2019. They attended to the details most thoroughly and with much care and sensitivity. .
All of us in the family are most thankful to them.
Elaine Chin sit chang wrote on May 26, 2019 at 8:52 pm:
Sincere thanks to Richard and Lily who really provided a best service to us during my father in law Funeral and wake service from 23th to 26th April. Especially Lily is very detail and concern person. It was hassle free by their fast and good guidance during the sad period. Appreciate so much.
Ooi Family wrote on May 22, 2019 at 8:55 pm:
My sincere Gratitude to our Lord Jesus Christ that led us to Ane Richard and Sister Lily for my father in law’s funeral. Words just can’t describe my gratefulness toward the team’s dedication and commitments. Thank you all from the bottom of our hearts. Love, Ooi Family.
Jayaraj Menon from Seremban wrote on May 3, 2019 at 9:19 pm:
Dear Richard and Liliana,

The funeral services rendered during my dad, the late Mr Rajan Menon was superb and we were impressed with every fine details that you both have put in-even your staff and touching up the funeral decors every now and then to make sure everything looks perfect. Also both of you are really hands on on the funeral.

I would highly recommend The Heaven Funeral Care .
Alex Ritchie from Kuala Lumpur wrote on April 29, 2019 at 4:01 pm:
Richard and Lili provide a personal touch to their funeral services. They were always there when we needed them and they made everything easy - leasing with the government, church, newspaper, etc. We really appreciated their kindness and efficiency as well as their good advice. Highly recommended!