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John Jerald
John Jerald
03:59 05 Jun 20
Extremely professional service and grateful to Richard and team for managing the funeral arrangements of my late grandmother. It felt like they were taking care of their own family. From the first call to inform them- right till the end, the team demonstrated excellent care, support, respect and professionalism. To put it in simple words, there are many funeral companies out there, but by far this is the best, because they genuinely care and they leave a lasting impression.
Kamilashini Theyagarajan
Kamilashini Theyagarajan
02:17 05 Jun 20
Dear staff of Heaven Funeral Care, Thank you for helping us through this painful process from beginning to end. No one can ever be prepared for the death of their loved ones. We appreciate all the support from the entire staff. Taking charge from the mortuary right up to immersing the ashes in the sea was all taken care of. Even the death certificates were arranged and door delivered to us. Richard and Lily were fantastic, they were there throughout and oversaw everything personally. Hindu... ceremonies is very meticulous and there are probably hundred of things that is needed to conduct it and we were so thankful that both of them took care of every single detail of it and made it less taxing and hectic for all of us. We are so thankful for having both of you managing dad's funeral. You took charge of everything and gave us ample of time to mourn and grief. You guys were great and thank you again from the bottom of our hearts. Thanks again,Family of the late Theyagarajan Pillai.read more
Zoya Malik
Zoya Malik
07:38 17 May 20
We would like to extend our utmost gratitude to Mr and Mrs Richard of Heaven Funeral Care. We realised after acquiring their services that we could not have chosen better. We say this because not only did they look into every aspect of the funeral meticulously but they did so with humble compassion. The Hindu Funeral rights were conducted so seamlessly by them that we did not have to give second thought to any aspect of it. They also looked into our emotional needs, constantly providing a... shoulder to lean on. In essence it felt like we had not hired a third party but had sought the help of family. There are no words that can truly describe how these wonderful people had eased our burden in such painful times. We can never thank them enough for their service to our family.read more
Sumita Devadas
Sumita Devadas
12:09 08 Mar 20
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared... pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved uncle.read more
Anita Shan
Anita Shan
03:53 21 Jan 20
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father's passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, compassion and attention to detail were done without any compromise!! it brought us great comfort knowing that my father received exceptional care and was treated with dignity and... respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you! ! With much appreciation and love.read more
achandra sekerem
achandra sekerem
16:01 19 Jan 20
Am located in Dubai, so was always worried if something untoward happened to either of my parents in Malaysia. Have seen how complicated ceremonies for a Hindu burial can be and who or what would we do to organise the funeral rites in the right way, so deceased soul goes happy.When I contacted Richard and later met Richard and Lily, I knew Heaven Funeral Care was the right choice. And throughout the arrangement on death certificate, obituary advertisement, arrangement of canopy, tables, food,... flowers and food, priest, everything went perfectly, even the throwing of ashes into sea. And I really mean perfectly, always patient, quick responses,pro active, even bringing water to guests, everything was done well!I highly recommend Heaven Funeral Care services and team headed by Richard and Lily making sure all goes well.read more
Padma Arumugam
Padma Arumugam
12:32 10 Jan 20
We hired Heaven Funeral Care for my late fathers funeral held a day ago. Richard, Lily and their team was excellent and efficient. From the moment arriving to the hospital till the scattering of the ashes. He had everything in hand and ready even for things we forget – he was ever ready at hand. Truly amazed at their commitment and passion in what they did for us. Definitely highly recommended.
Maple Chan
Maple Chan
06:33 15 Dec 19
I can't thank Richard, lily and the team enough for taking care of my late dad's funeral. Both of them are so passionate about the job. They took care of every single details before, during the 5 days funeral and even after the funeral. They even stayed up late and went the extra miles to make sure the everything was in order. My family and I are really gladful that we engaged with Heaven Funeral care for my late dad's funeral. I would definitely recommend their services!
Chris Khoo
Chris Khoo
06:24 15 Dec 19
Just recently had Richard and Lily alongside their team manage the best funeral send off for my father in law that one could ask for. These people always show passion in everything that they do. From staying back beyond hours to pickup rubbish, clean up the place, offer food and drinks to visitors, right up till recommending and sourcing random things that need to be bought. Truly amazed at their service, passion and understanding of the entire funeral service. Surely a service id highly... recommend.read more
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173 entries.
William from Selangor wrote on December 22, 2018 at 9:24 am:
Dear Richard, Lily,

My family and I cant thank you enough for your professional services during our time of need. Your presence to every detail was impressive and at the same time reassuring. It was automatic from end to end.

The follow-up was superb with the various authorities, funeral arrangements, and documentation work. Your work removed all of these worries plus your recommendations for memorial services, and columbarium a definite plus.

It was a burden truly lifted off our shoulders. We felt completely at ease with your approach and felt respected always of our choices and time.

Words do not do enough justice for all that you have done. We will definitely recommend your services.

God bless, and keep up the good work!

Thank you

William, Lynn, Li Ling.
Theresa from Petaling Jaya wrote on December 22, 2018 at 7:42 am:
Dear Richard and Liliana,
Its been exactly 30 days since my husband’s passing...thank you for all your help and kindness. Both you , Liliana and your wonderful assistants were great in your services and the patience and kindness extended to my family during our recent bereavement were just immeasurable ...so personalised and my family and I are fortunate to have engaged your care and we praise God for that.The services and help extended out to us went beyond your normal call and you guys will be remembered always in our family ‘s memories. thank you once again and may God bless you and your family.
Love and best wishes for Christmas and the New Year,
theresa,surita,sunil and sudev 💐
Thangam Daniel wrote on December 20, 2018 at 9:04 pm:
Hi Richard and Liliana,
I just want to say a very big "Thank you" to you both and your team for helping us with the funeral service after my dear husband passed away on 29th Sept 2018.
You were there to help ease the situation by taking care of all the necessary arrangements with various dept. We are truly grateful for all the help. The wake service at home was peaceful and well done.
Your staff were equally efficient and professional. Well trained.
Thank you once again.
Thangam (Mrs. Peter Daniel)
Stantly S K from Petaling Jaya wrote on December 16, 2018 at 12:38 pm:
Hi Richard & Lilianna
Hard Felt Thank you for your Warm
and Personalise Services during my
Recent Passing of my Beloved wife
Ellen. I will gladly Recommend
Haven Funeral Services to others.

Thank you 🙏
From
Stantly and Daughter
Norman Sia from Bangsar wrote on December 12, 2018 at 10:10 am:
Dear Mr Richard,

I hereby would like to compliment your employees especially Ms Lilianna Voo for the excellent service she provided me and my family from 30 Nov 2018 to 03 Dec 2018.

Ms Lilianna had managed to sort out the entire arrangement and services needed accordingly within a short period of time for my beloved mother’s funeral.

I truly appreciate it.

Thank you.
Norman Sia & Family
Rev Canon David Devapitchai wrote on December 10, 2018 at 9:35 pm:
Many thanks to Mr Richard and his wife Lily for professionally carrying out the repatriation duties for my late wife recently. They truly have a passionate touch in times of our loss. May God bless all of them at Heaven Funeral Care.
Joseph from Subang Jaya wrote on November 9, 2018 at 12:31 pm:
Thanks Richard and Lily. You did a great job with my dads funeral arrangements - settled everything without any issues. Appreciate that you came even at late hours to discuss the plan. Also that you did not hound me on the payments due during this difficult time. God bless the both of you and your team.
Sheena from Subang Jaya wrote on November 7, 2018 at 4:00 pm:
I could not have asked for more professional & reliable people to handle my friend’s wake, funeral & other related arrangements than Lili, Richard & their team. They were quick off the mark, their arrangements were tasteful, they were easily contactable, and were swift to act & accommodate us in any requests we had, and I appreciated their personal touch in being physically present throughout as well as their caring follow-up. Having such a capable & compassionate team went a long way to easing what otherwise would have been a difficult process, and I am grateful to have engaged them.
George Tay from Davao City wrote on November 1, 2018 at 7:46 am:
Dear Richard and Liliana,

We would like to extend our sincere
gratitude and appreciation for all of the advise, hard work and dedication provided by you and your staff during our bereavement

You have no idea how much these means to us.
For all the things you do, both big and small, we want to thank you.

You are a blessing!

Tay Family
Paris, Perth, Manila
Joseph from Petaling Jaya wrote on October 22, 2018 at 5:22 pm:
They did a very good job in handling my father's funeral service. Very professional and dependable. Would rate them as excellent.
Girley from Kuala Lumpur wrote on October 22, 2018 at 4:20 pm:
Dear Richard n Lily, my family and I wish to thank u for the most beautiful and memorable services that was rendered by u n Lily during the demise of my late husband Joy and not forgetting the boy who were very helpful . I was so awed by such beautiful arrangements of flowers n the hearse. I want to thank u both so much for everything n may the good lord always bless u . Thank u
Christina Lee wrote on October 15, 2018 at 9:28 pm:
Dear Richard and Liliana,

Though this is a bit late in coming, nevertheless I wish to thank you for the efforts you had put in in ensuring everything went on well for both the wake service and funeral of my late husband. Your care and concern for me and my family is much appreciated.
Helena Lim from Apollo Bay, VIC, Australia wrote on October 14, 2018 at 4:02 pm:
Dear Richard & Lili,
While late, this is sent with the deepest of appreciation and the most resounding recommendation for your Heaven Funeral Care services.

You stepped in with heart, compassion, knowledge, and efficiency when we most needed it. Losing our beloved mommy Joan Lim, was immensely painful and disorientating. Both of you stepped in, took our hands, and with professionalism and understanding, you eased the many official and bewildering steps that had to be undertaken at such times. We would have floundered both in grief and in officialdom if not for you.

Thank you for being so knowledgeable yet caring and efficient. As my brother said, my mommy would have liked you Richard. And you too Lili.

You were with us every step of the way, making the needed arrangements for the church, the wake, the certificates, … and most of all, thank you so much Lili for taking so much care with our mommy. She was always beautiful and you managed to keep her so.

We would also like to thank your staff who took care of everyone at the wake and funeral. They were truly helpful, alert, respectful, attentive but never intrusive. Everyone of us appreciated their presence and their services. You have a wonderful team - and all of you combined, brought us much respite, and solace even in the midst of our sorrow.

God Bless all of you. With much thanks,
Helena, on behalf of my entire family
Alex Lim from Kuala Lumpur wrote on October 12, 2018 at 11:09 pm:
Hi Richard and Lilly.
I just wanted to thank both of you again for your professionalism, kindness and support in helping my Mum on her final journey. Your knowledge was invaluable. But more than that, the gentleness you showed us made a very difficult period so much easier. On behalf of all my family, thank you Richard and Lilly.
Rohan Sankey wrote on October 8, 2018 at 3:22 pm:
We used Heaven Funeral Care when my mum passed away. Richard and his team did a wonderful job. What was good was that they take care of everything which is something important during such a painful time.

When my father also subsequently passed away, I called Richard right away, and he immediately came to the house and was helping right away, going the extra mile.

Heaven provides a very courteous, professional and personal service during what is a very stressful time. I wouldn't hesitate to recommend Richard and his team to friends and family. They will look after your needs well and take care of everything for you.
Ng See Hoon from PETALING JAYA wrote on October 2, 2018 at 9:37 pm:
People are seldom prepared and almost always feel lost when a death occurs in the family even though they knew it was coming. That was what happened to me but God was kind and he instantly sent Richard and Lilianna to me. The moment I laid eyes on them, I knew my brother who passed away on the 26th of September 2018 was in the right hands.

The whole process of the funeral was arranged and carried out by Richard and Lilianna and their team in the utmost professional manner with every single detail well attended to. They were prompt, meticulous and they carried out every single piece of their work with passion and most of all with a human touch.

They not only took good care of the deceased, they took good care of the living as well, giving us valuable advice on details we were not even aware of.

I can say that Richard and Lilianna are people who are willing to go the extra mile for you and who would bend over backwards to help you and you know you can be completely at ease with them in charge. In short, I would have no second thought on engaging their service if the need arises.

Lastly, on behalf of my family, I would like to express my heartfelt appreciation to Richard, Lilianna and the team. Thank you!!!
Annette Wilson from Kuala Lumpur wrote on September 14, 2018 at 11:00 am:
Dear Richard & Lili,
This is way long overdue and I am sorry for posting this so late.
Richard & Lili,
Thank you so much for the time and care you took in preparing my aunty, Margaret Joseph for her homecoming 27 July 2018. She looked absolutely beautiful and so said all of our family & friends.
Richard thank you for being there so soon after we rang you so that we could move my aunty from the ward via mortuary to your waiting vehicle. (We didn't want her to be in the mortuary any longer than necessary.)
It's amazing how in record time your tent guys and both you, Richard & Lili were at our home arranging for it to look so beautiful for my Aunty Margaret. The flowers were lovely. Thank you for bearing with our finicky quirkiness for wanting things a certain way - that was really kind and thoughtful of the both you. Your attention to detail in every aspect especially with the little things that we wouldn't have thought of really helped us. Things like making sure the chairs were always arranged and shoes were placed in some order (we would never have thought of that).
And Lili quietly going about putting things in place, especially after the wake - making sure everyone had something to eat & drink and clearing away and thus ensuring that everything looked fresh. Family & friends commented on how excellent you were.
Richard & Lili, thank you so much for being there practically all of the time.
A big thank you to your staff as well - they were so mindful of our guests i.e. escorting them to and from theirs cars especially the women and those in their golden years and ensuring family & friends had some refreshments and were comfortable.
Richard thank you for ensuring that the furniture was all put back in place before we left the house for the funeral because we would have been too exhausted to do so after we returned from the service & cemetery. (e.g. of attention to detail/forethought.)
Richard & Lili on behalf of all our family we would like to thank you so very much for your sympathy, empathy, caring, attention to detail & professionalism in celebrating the homecoming of our 98 year old Aunty Margaret. Truly we are so pleased and you took care of everything so wonderfully for us.
My aunty too would have also said - A job well done.
With much appreciation.
The family of Margaret Joseph.
Annette & Co
p.s. Will we recommend your service? A resounding yes!!! Definitely we will.
pps. The grave looked lovely after all the flowers were strewn across it.
Gobe from Selangor wrote on September 13, 2018 at 10:35 pm:
Dear Mr. Richard & Ms. Lily,
My family and I wish to convey our thanks to you for your excellent service in managing our late father-in-law/father's funeral so professionally and passionately. We were all very touched with the way everything was handled. Great job Mr. Richard, Ms. Lily & team. A very big 'THANK YOU' once again.

Best Wishes,
Gobe & Vidya
Dr Sanjay from Rawang wrote on September 13, 2018 at 2:44 pm:
Dearest,
Richard, lily, and team (,Azman, Gman, Pariz and Khairul)..
On behalf of my family, i would like to thank u for your services rendered.. Besides the superb proffesionalism, the thing that was most important for us was how you took care of our mum/wife Visha.
You and your team showed so much compasion and care to my mum and all of us grieving family members.. You took care of everything.. Nothing was spared.. This gave us the space to grieve as a family and pray for her soul, without worrying about anything.
We are grateful to our relative who introduced us to you.. Will definately recommend your services to others..
God bless u all.

Regards,
Sadasivan, Sanjay, Jeishen, Hari, Connie, May, Mell, Keesha, Jayven and Jayden
Mahaletchimy Cartelli d/o Savrimuthu from Kuala Lumpur wrote on September 1, 2018 at 12:35 pm:
On behalf of my family, I would like to thank all of you for your great service rendered to my demised beloved Amma (Mrs Kamala Devi Savrimuthu).

I can't imagine that unforgettable Monday morning at the GH without you and your team. You all were a great support for all of us on that day. Our special thanks to Lilianna for her patience and words of comfort for my dear sister and me. It means a lot to us.

Million thanks and god bless you all.

Danke für Ihre liebevolle Begleitung bei dem Todesfall unserer Mutter (Frau Kamala Devi Savrimuthu.)

Best wishes,
Maha,Jaya,Chris,Warren and Cavin
Frankfurt, Germany