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John Jerald
John Jerald
03:59 05 Jun 20
Extremely professional service and grateful to Richard and team for managing the funeral arrangements of my late grandmother. It felt like they were taking care of their own family. From the first call to inform them- right till the end, the team demonstrated excellent care, support, respect and professionalism. To put it in simple words, there are many funeral companies out there, but by far this is the best, because they genuinely care and they leave a lasting impression.
Kamilashini Theyagarajan
Kamilashini Theyagarajan
02:17 05 Jun 20
Dear staff of Heaven Funeral Care, Thank you for helping us through this painful process from beginning to end. No one can ever be prepared for the death of their loved ones. We appreciate all the support from the entire staff. Taking charge from the mortuary right up to immersing the ashes in the sea was all taken care of. Even the death certificates were arranged and door delivered to us. Richard and Lily were fantastic, they were there throughout and oversaw everything personally. Hindu... ceremonies is very meticulous and there are probably hundred of things that is needed to conduct it and we were so thankful that both of them took care of every single detail of it and made it less taxing and hectic for all of us. We are so thankful for having both of you managing dad's funeral. You took charge of everything and gave us ample of time to mourn and grief. You guys were great and thank you again from the bottom of our hearts. Thanks again,Family of the late Theyagarajan Pillai.read more
Zoya Malik
Zoya Malik
07:38 17 May 20
We would like to extend our utmost gratitude to Mr and Mrs Richard of Heaven Funeral Care. We realised after acquiring their services that we could not have chosen better. We say this because not only did they look into every aspect of the funeral meticulously but they did so with humble compassion. The Hindu Funeral rights were conducted so seamlessly by them that we did not have to give second thought to any aspect of it. They also looked into our emotional needs, constantly providing a... shoulder to lean on. In essence it felt like we had not hired a third party but had sought the help of family. There are no words that can truly describe how these wonderful people had eased our burden in such painful times. We can never thank them enough for their service to our family.read more
Sumita Devadas
Sumita Devadas
12:09 08 Mar 20
I do not have enough words to describe the professionalism, support and care provided by Richard and Lili during our recent bereavement. Richard showed up at the hospital within minutes of us calling him and immediately took charge in helping us deal with our grief, and at the same time, managed the necessary administrative tasks. He provided the much needed guidance as to what we needed to do and did not overwhelm us with too much information. He was extremely patient and not once appeared... pushy or overbearing or imposing. Lili too was so caring and looked into every detail. It was very reassuring having them around.They literally took care of everything. Our deepest gratitude to them for a good send off for my beloved uncle.read more
Anita Shan
Anita Shan
03:53 21 Jan 20
Dearest Richard and Lillian, I wish to acknowledge with deep appreciation your professionalism, care and support shown to us during the time of my father's passing. It was during Deepavali eve and your ability to put together everything; from finding a parlour for the wake, a priest willing to do the rites, compassion and attention to detail were done without any compromise!! it brought us great comfort knowing that my father received exceptional care and was treated with dignity and... respect right to the end. The arrangements were beautiful and reduced my burden and stress during that time. The arrangements to go to Port Klang was smooth,comforting and assuring. Our hearts will forever be grateful to you and your outstanding staff! Thank you! ! With much appreciation and love.read more
achandra sekerem
achandra sekerem
16:01 19 Jan 20
Am located in Dubai, so was always worried if something untoward happened to either of my parents in Malaysia. Have seen how complicated ceremonies for a Hindu burial can be and who or what would we do to organise the funeral rites in the right way, so deceased soul goes happy.When I contacted Richard and later met Richard and Lily, I knew Heaven Funeral Care was the right choice. And throughout the arrangement on death certificate, obituary advertisement, arrangement of canopy, tables, food,... flowers and food, priest, everything went perfectly, even the throwing of ashes into sea. And I really mean perfectly, always patient, quick responses,pro active, even bringing water to guests, everything was done well!I highly recommend Heaven Funeral Care services and team headed by Richard and Lily making sure all goes well.read more
Padma Arumugam
Padma Arumugam
12:32 10 Jan 20
We hired Heaven Funeral Care for my late fathers funeral held a day ago. Richard, Lily and their team was excellent and efficient. From the moment arriving to the hospital till the scattering of the ashes. He had everything in hand and ready even for things we forget – he was ever ready at hand. Truly amazed at their commitment and passion in what they did for us. Definitely highly recommended.
Maple Chan
Maple Chan
06:33 15 Dec 19
I can't thank Richard, lily and the team enough for taking care of my late dad's funeral. Both of them are so passionate about the job. They took care of every single details before, during the 5 days funeral and even after the funeral. They even stayed up late and went the extra miles to make sure the everything was in order. My family and I are really gladful that we engaged with Heaven Funeral care for my late dad's funeral. I would definitely recommend their services!
Chris Khoo
Chris Khoo
06:24 15 Dec 19
Just recently had Richard and Lily alongside their team manage the best funeral send off for my father in law that one could ask for. These people always show passion in everything that they do. From staying back beyond hours to pickup rubbish, clean up the place, offer food and drinks to visitors, right up till recommending and sourcing random things that need to be bought. Truly amazed at their service, passion and understanding of the entire funeral service. Surely a service id highly... recommend.read more
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173 entries.
Shantha Pillai wrote on April 21, 2016 at 10:43 am:
On 18 April 2016, my husband, Mr. Rama Chandra Prasad, passed away after being in the ICU of the Subang Jaya Medical Centre for nine days.
Nothing can prepare one to cope with seeing a loved one on the brink of death. And when death finally comes, the pain is so unbearable.
As a wife totally drained of strength and energy, my mind reeled to the enormity of the task of making the funeral arrangements. I saw the address of undertaker services in the hospital and I contacted them. It is truly not possible to describe the experience I went through following that single phone call.
Richard and his wife, Lilianna of Heaven Funeral Care were with me in the Hospital in less than half an hour of my calling them. Total strangers but I was immediately made to feel at ease. They assured me that everything would be taken care off – all I had to do was go home and rest.
True to their words, my husband’s last rites and send-off were performed so professionally and yet, so filled with love, care and compassion. They went out of their way to ensure that the job was not simply left to their staff. Both Richard and Lilianna stayed with me throughout the ordeal. I cannot find the right words to adequately thank them but suffice to say that I will always remain grateful to them. As the days go by and I try to get some closure, what remains firmly etched in my memory is the send-off and final journey of a wonderful husband, father and grandfather, which I believe was made possible by Heaven Funeral Care, under the able hands of Richard and Lilianna.
Manju Thavamoney & Kajen Packirisamy wrote on April 17, 2016 at 5:12 pm:
My Mother in Law passed away on 29th March 2016 and we were given Richard's contact by a relative. Richard was at my home within 1 hour of the call. He explained the packages available and once we had decided, he practically took over everything else from us from making the police report to every other detailed arrangement including the obituary in the newspapers. I witnessed how Lilianna cleaned and dressed my mother in law and she did it with love and gentleness that's unbelievable. In that time of grief where we, the family were disoriented, Richard and Lilianna were heaven sent, taking care of every detail with love and care. We continued to use their services for the Ashti services off Port Klang and the 16th day prayers. My husband and I are glad to have come in contact with both Richard and Lilianna. We will definitely recommend Heaven Funeral Care, who are very professional, to anyone. Thank you Richard and Lilianna and may God bless you both!
Jennifer Peters wrote on March 4, 2016 at 6:26 pm:
Dear Lilianna and Richard,

I have thanked both of you personally in person, for all you did for my family, during my aunt's funeral last week but now I would like to share my thoughts with others who may also benefit from your genuine LOVE and CARE.

THANK YOU Liliana and Richard for EVERYTHING that you did to reduce our pain of grief. I have realized that though my aunt was ill and though we were expecting the inevitable - absolutely nothing prepares one for the finality of the end. The both of you made a very difficult time, easier for the family to bear and elegant to experience all at the same time. You put your 'heart' into each and every action and thought and this was very evident to all of us.

Thank you both very, very much.
Chris S. Thiagarajah wrote on February 11, 2016 at 7:29 pm:
My Dear Richard and Lili,

2 weeks have past since my beloved Mother, Lucy, passed away on 28th January 2016. You will recall that a day after her church funeral service, I sent you a heart felt SMS message of thanks.

In writing this here, I am conscious that what I say is for public consumption also. And I now do so on 11th February 2016 with a deep feeling of gratitude to GOD. Gratitude to GOD for the privilege and honour of having met you both. Gratitude to GOD for allowing my family and I to enter into your world of genuine LOVE and CARE.

As I continue to pen this note, tears well-up in my eyes, because I now know, that I don't have to wait to see GOD when I die, because both of you have taught me that GOD can be seen daily here on earth, through HIS Holy Spirit if we look closely enough.

And my family and I have seen the Holy Spirit in you both.

THANK YOU Richard and Lili for EVERYTHING that you did to reduce our pain of grief, while enhancing the experience of remembering the beauty of my Mother's life.

Your motto, "Timeless Journey, Everlasting Memories", I now fully understand and appreciate.

We shall remain firm friends. Many thanks again.

GOD BLESS,
chris.
Dr. Daniel Baskaran wrote on January 11, 2016 at 7:11 pm:
Dear Richard and Lily,
My whole family wish to thank both of you and your team for carrying out the funeral preparations for our late mum Grace Mary Pillai with great sincerity, love and professionalism. It was indeed our honour to have had the opportunity to have met both of you and I should say it was God sent to have had your team to help us with all the preparation. Thank you dear Richard and Lily. We will not hesitate to recommend your services to anyone we know who may need such services. God Bless and I pray that He will continue to prosper your good work and services to mankind.
Love, Daniel and Family
Vijayan P wrote on November 9, 2015 at 3:40 pm:
Dear Richard & Lily,
thank you for taking care of every little detail for my mother-in-laws funeral. The family truly appreciates the effort and attention put into every detail and in elevation the family's burden during this difficult time. Thank you.
David Lee wrote on September 7, 2015 at 10:59 am:
Finding the right undertakers in time of bereavement can really be daunting. I must have been truly blessed to have found Heaven Funeral Care, which I did on the internet. Richard and Lilianna are truly fantastic and wonderful as they are extremely service orientated, efficient and professional in their conduct. Above all, I find them very honest, reliable and caring. They not only lived up to all their words, but have gone out of their way to assist me even on the post funeral arrangements. I highly recommend Richard and Lilianna to whoever in need of such services. They are reasonably priced and may not be the cheapest, but they provide good quality work and it was worth every cent. I literally left everything to them the moment we met and it went without a glitch. My family, relatives and friends were very impressed too. Thank you Richard, Lilianna and the staff for a job well done!
Hemala Devaraj wrote on August 14, 2015 at 6:25 pm:
Dear Richard and Lily
On behalf of my mum, sister and brother, we would like to thank you greatly for your wonderful services during my dad's recent passing. You both went above and beyond what was required to ensure everything ran smoothly and we really appreciate it. Both of you and your staff were highly professional and efficient leaving us so comforted that everything was being taken care of.
Thanks again.
The Devaraj family.
Devanandan Batumalai wrote on August 6, 2015 at 3:37 pm:
Dear Richard & Lily, thank you very much for ensuring my late mother's wake & funeral arrangements were taken care. The service provided by your team was fantastic. I heard numerous compliments from all those who attended the wake & service. We (my dad, sister & me) thank you from the bottom of our hearts. We thank you for your professionalism, care & ever willingness to accommodate to all our requests. God bless you both.
Shobanam wrote on August 2, 2015 at 4:31 pm:
Dear Richard and Lily, we really appreciate all your sincerity and genuity and help in getting all the arrangements done for my mothers funeral. It was done so professionally and yet full of love. Thank you so much from the bottom of my heart. God bless you both
Angela David wrote on July 16, 2015 at 4:26 pm:
Heartfelt thanks to Richard and Lily for making my dads homegoing a memorable one. The love and concern you showed us during this difficult time in our lives will be etched in our minds forever. Your staff was also very professional and willing to help at all times. We definitely give you full marks and my dad wil be smiling down on all of us.🙏🙏🙏
Sam Hee wrote on July 14, 2015 at 11:16 am:
I would like to express my sincere thanks and appreciations for the great service and compassion that both of you had rendered to me and my family during the recent demise of my beloved mother. The professionalism and commitments shown by you and your team is unbelievable. From making the initial police report to the funeral and post funeral prayers, you were always there to ensure all arrangements are perfectly synchronize. Lots of my friends and relatives have commented positively and I can confirm you are indeed a first class premium funeral service operator.
Mook YL wrote on July 3, 2015 at 6:45 pm:
I representing Chan's family to thank you Richard and Lily in providing such a good professinal service to us. Due to their professionalism and care, Everything is being taking care off and advises had been given to us for the occasion of sudden death of my father in law few days ago, it really ease our worriness during this difficult times. Appreciate with thanks.
Ben Chan wrote on July 2, 2015 at 11:57 am:
On behalf of my family, I would like to thanks Heaven Funeral Care and their team members for providing the funeral service to my father who return to the LORD recently. Special Thanks to Richard & Lily for their Professionalism, Compassion and Cares for well arranging this funeral in such a sudden happening.
A Lim wrote on June 18, 2015 at 6:27 pm:
Our father recently passed away and we turned to Heaven Funeral Care who handled the funeral service with so much compassion, dignity, professionalism and care that words cannot express how very grateful we are. Richard and Lily took care of everything and created a beautiful service for us to remember. They went above and beyond what was expected and it was obvious that their actions came from the heart. I highly recommend Heaven Funeral Care to anyone. Thanks again Richard and Lily and may God bless.
S Lim wrote on June 18, 2015 at 6:14 pm:
Richard and Lily, no amount of words can express how deeply grateful I am for the way you conducted my father’s funeral service including the sensitivity, kindness and compassion shown to my brother and I during this most distressing time. Coming from overseas, you attended to every little minute detail so that everything was taken care of the moment we landed. I also appreciated all the advice and help you provided so promptly when it came to all the paperwork. The boat that you organised for us in order to farewell our father including the lovely ceremony that you and Lily conducted, gave us the closure we needed. Thank you for also following up with me even after the service is over and to offer any further help. It is very much appreciated. I have never come across such exemplary customer service in my entire life and I have no hesitation in recommending your service to anyone. I have no doubt that you apply the same care and professionalism to every funeral service you undertake. Thank you and may God bless.
Bryan Abraham wrote on June 6, 2015 at 2:21 pm:
Heaven Funeral Services have exceeded all my expectations for providing a great service. The details that Richard and Lilli have covered is exceptional and allowed me and my family to concentrate on grieving for our loss rather than run around doing other things. They go the extra mile. The staff are professional. I thank them for their professionalism and caring attitude. Well done HFS. Value for $ service!
Sarah Melissa wrote on May 22, 2015 at 3:35 pm:
Would just like to leave a note of gratitude to Heaven Funeral Care and their staff members for their outstanding teamwork. I am very pleased with the services provided by the whole team. Thank you so much for everything you have done in respect to the passing of my husband. I couldn't have asked for more. Sincerely, thank you.
Heo Kit Zhun wrote on May 20, 2015 at 9:19 pm:
Thank you so much Richard and Lilianna for professionally handling this occasion so well for us. These people are the most honest of all you can find with no sugar coated words as they took the trouble to know who our father was before preparing for his funeral. Many relatives commented on how they have never been to a better prepared funeral as this. On behalf of the family i cannot thank you enough for all you have done for us. Thank you, and thank you again.
Fong Lee Leng wrote on May 12, 2015 at 4:19 pm:
I would like to thank you Heaven Funeral Care to their whole team for their wonderful service and kindness during my grandfather's funeral.